Graduate Program Support Coordinator

Penn State University; University Park (IL); Hybrid; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

The Pennsylvania State University, College of Engineering, is seeking a full-time Graduate Program Support to assist the Doctor of Engineering and the college's graduate education portfolio. The role reports to a college-wide graduate program supervisor and collaborates with staff across the college.

Responsibilities include coordinating admissions, orientation, and milestones; maintaining graduate records; managing GRADS/CIM systems and course registrations; and supporting on-site and remote

Qualifications

• GED or HS diploma with 2+ years of relevant experience.
• Ability to work with remote students and strong communication.
• Detail-oriented with multi-tasking and teamwork capabilities.

Responsibilities

• Act as main contact from application to graduation.
• Coordinate graduate events and orientation.
• Update graduate program communications, statistics and policies.
• Manage admissions processes, campus visits, and GRADS updates.
• Assist with course enrollment, drops, and scheduling inquiries.
• Coordinate faculty teaching assignments and advisor statuses.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Education

GED or HS diploma

Tools

LionPath

Workday

PowerBI/iTwo

Zoom GRADS

SharePoint

Microsoft Office 365

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

The Pennsylvania State University, College of Engineering is seeking an energetic, motivated, and detail-oriented full-time Graduate Program Support.

The position would support the School of Engineering Design and Innovation with the Doctor of Engineering in Engineering program. This position reports to a college-wide graduate program supervisor and responsibilities include working collaboratively with graduate program staff across the college to coordinate and administer key aspects of the college’s graduate education portfolio.

Duties for the graduate programs within the college include:

• Act as main point of contact commencing with application process through to graduation.
• Orchestrate all levels of planning, preparation, and execution of various graduate events.
• Update graduate program communications, ensuring statistics, logistics and policies are up to date.
• Coordinate the graduate student recruitment and admissions process (includes Offer Letters and Terms of Offer); respond to prospective student inquiries; arrange campus visits (travel, lodging); monitor and update GRADS (Graduate Admissions Decision System) for applicants; and plan and coordinate the new student orientation.
• Assist students in course-related functions such as drop, add, and scheduling. Answer curriculum and graduation requirement questions.
• Coordinate and process faculty graduate teaching assignments for Department Heads’ review and approval. Manage advisor grad faculty status for committees.
• Maintain statistics on course registration counts, including research credits.
• Maintain graduate student records, including advisor assignments and milestones, and ensure accuracy and compliance with University record security, retention schedules, and FERPA requirements.
• Monitor and update student progress toward achieving critical milestones, schedule all comprehensive and praxis exams and final thesis/dissertation/praxis, and file the appropriate documentation with the Graduate School. Manage registration and track results for the qualifying exam.
• Assist with the processing and oversight of financial commitments.
• Assist with the graduate curricular proposal process utilizing CourseLeaf Curriculum Inventory Management (CIM) system.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None

Preferred Experience:

• This position will work primarily with remote students. Candidates must be detail-oriented and a team player; have excellent customer service, communication, interpersonal, organizational, and problem-solving skills; and be able to handle multiple tasks and work independently and in a team environment. Proficiency in LionPath, Workday, PowerBI/iTwo, Zoom GRADS, SharePoint, and Microsoft Office 365 (Outlook, Word, Excel) is highly desired.

Additional Information:

• The College of Engineering is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position. The hours of this position will be Monday through Friday, 8:00 a.m. – 5:00 p.m. This position will be hybrid and require on-site work. Questions related to flexible work should be directed to the hiring manager during the interview process.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.

Salary Structure - Information on Penn State’s salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging.

We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive.

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