Graduate Financial Aid Counselor

Columbia International; Columbia (SC); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Plan

401(k) plan with match opportunity

Group life insurance

Long term disability insurance

Vacation days, holidays, sick leave, a

Descripción de la vacante

Columbia International University in Columbia, SC seeks a Graduate Financial Aid Counselor to deliver excellent customer service to current and prospective graduate students. The role involves advising students and recruitment staff on financial aid, awarding, and packaging files.

The position includes responding to inquiries, counseling on FAFSA and verification, participating in recruitment activities, and coordinating graduate assistantships to support eligible students across programs.

Formación

• Experience in counseling or customer service roles.
• Proficient with Microsoft Office suite.
• Experience with student information systems preferred.
• At least 2 years of financial aid experience preferred.
• Bachelor’s degree or equivalent work experience required.

Responsabilidades

• Respond to inquiries via telephone, e-mails, and walk-ins.
• Counsel current and prospective students regarding financial aid concerns, FAFSA, verification requirements, file status and aid eligibility.
• Participate as a financial aid representative at recruitment and orientation events.
• Provide award estimate information for online recruiters.
• Award all graduate level student population including doctoral students.
• Coordinate and award all athletic and academic graduate assistantships.

Conocimientos

Counseling

Customer service

Microsoft Office

Student information systems

Financial aid experience

Educación

Bachelor's degree

Descripción del empleo

The primary role of the graduate financial aid counselor is to provide excellent customer service to current and prospective graduate students. The duties of the graduate financial aid counselor include advising students and recruitment staff regarding financial aid concerns, student aid awarding and packaging student financial aid files.

Responsibilities

• Respond to inquiries via telephone, e-mails, and walk-ins.
• Counsel current and prospective students regarding financial aid concerns – including completing a FAFSA, federal verification requirements, file status and aid eligibility.
• Participate as a financial aid representative at recruitment and orientation events.
• Provide award estimate information for online recruiters.
• Award all graduate level student population including doctoral students.
• Coordinate and award all athletic and academic graduate assistantships.

Qualifications

• Counseling/customer service experience
• Proficient with Microsoft Office suite
• Experience with student information systems preferred.
• At least 2 years of financial aid experience preferred.
• Bachelor’s degree or equivalent related work experience required.

CIU provides a benefits package that includes:

• Health Plan;
• 401(k) plan with match opportunity;
• Employer provided group life insurance;
• Long term disability insurance;
• Vacation days, holidays, sick leave, family leave;
• Educational benefits: tuition reduction for PreK3-Graduate.

Undergraduate Ceremony
Saturday, May 2 11:00am

Graduate & Doctoral Ceremony
Saturday, May 2 8:00am