Graduate Enrollment Navigator

Boise State University; Boise (ID); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Best-in-class benefits

Tuition fee waiver

Paid holidays

Vacation days

Job summary

Boise State University’s Graduate College seeks an Enrollment Counselor, Associate to serve as the primary contact for prospective graduate students, guiding them from inquiry through application, admission and enrollment.

You will coordinate admissions communications, work with academic programs and campus partners, and manage Slate-based workflows to deliver timely information and strong student engagement.

Qualifications

• Bachelor's Degree or equivalent experience.
• Experience using Slate or a comparable CRM platform.
• Experience planning and facilitating information sessions, workshops, or outreach events.
• Knowledge of graduate education processes, policies, and student experiences.

Responsibilities

• Serve as the primary Graduate College point of contact for prospective students.
• Respond to inquiries through email, phone, virtual appointments, and other communication channels.
• Provide guidance regarding graduate admissions processes, application requirements, enrollment steps, and Graduate College resources.
• Help prospective students navigate the transition from inquiry through application, admission, and enrollment.
• Refer students to academic programs for discipline-specific questions related to curriculum, faculty, research opportunities, assistantships, and program expectations.
• Model a positive customer service ethic in all interactions with students, faculty, staff, and campus partners.
• Coordinate and execute communications supporting students from inquiry through enrollment and onboarding.
• Manage communication campaigns and workflows within Slate.
• Support communication personalization and engagement efforts designed to improve the prospective student experience.
• Coordinate communications related to orientation, onboarding, and transition activities.
• Assist in developing communication content that supports enrollment and student engagement goals.
• Coordinate and facilitate graduate information sessions and enrollment-related events.
• Support Doctoral Recruitment Weekend communications and engagement activities.
• Support communication and engagement efforts associated with the Graduate Student Ambassador program.
• Collaborate with campus partners to provide prospective students with information about graduate education opportunities and resources.
• Represent the Graduate College at selected events, presentations, and outreach activities as appropriate.
• Maintain and improve communication workflows and enrollment communication processes within Slate.
• Support communication automation and campaign implementation.
• Ensure communication records, workflows, and documentation are accurate and current.
• Monitor communication performance and identify opportunities for improvement.
• Assist with testing, troubleshooting, and quality assurance related to communication workflows.
• Track inquiry, applicant, admitted student, and enrollment activity.
• Compile reports and summaries related to enrollment communications and engagement efforts.
• Monitor communication engagement metrics and student participation trends.
• Identify recurring student questions, concerns, and barriers throughout the enrollment process.
• Provide feedback and recommendations to support continuous improvement efforts.
• Collaborate with academic programs, the Graduate Admissions Team, Extended Studies, and other campus partners to support a coordinated enrollment experience.
• Serve as a resource regarding Graduate College enrollment communications, admissions processes, and student support resources.
• Support implementation of initiatives outlined in Graduate College strategic enrollment, retention, and student success planning efforts.
• Maintain awareness of best practices and emerging trends related to graduate enrollment communications and student engagement.

Skills

Customer service

Communication

Relationship-building

CRM systems

Education

Bachelor's Degree or equivalent experience

Tools

Slate CRM

Job description

Boise State University’s Graduate College seeks an Enrollment Counselor, Associate to serve as the primary contact for prospective graduate students, guiding them from inquiry through application, admission and enrollment.

You will coordinate admissions communications, work with academic programs and campus partners, and manage Slate-based workflows to deliver timely information and strong student engagement.