Graduate Customer Success & Operations Specialist

Infineon Technologies AG; Leominster (MA); On-site; USD 51,000 - 64,000; Full time

Job summary

Infineon Technologies is seeking a recent graduate for a hands-on role based in Leominster, MA. You will support order processing, account management, and logistics coordination while learning internal systems and building cross-functional relationships across Sales, Operations, Engineering, and Quality.

You’ll contribute to data management, reporting, and process improvements, with guidance from senior team members, and gain exposure to export controls and compliance in a global semiconductor

Qualifications

• Education: Recently completed or soon-completing Bachelor's degree in Business, Communications, Supply Chain, Marketing, or a related field.
• Experience: No prior experience expected - the right attitude and foundation to grow with the organization.
• Digital Aptitude: Comfort learning new systems and platforms for customer data management, order tracking, and analytics.
• Communication: Strong written and verbal skills with a customer-first mindset.
• Collaboration: Eagerness to build cross-departmental relationships and contribute within a team environment.
• Organization: Detail-oriented with the ability to manage multiple orders, priorities, and deadlines.
• Initiative: Proactive problem-solver willing to identify improvements and take ownership of personal development.

Responsibilities

• Order Processing: Support the quoting and order entry process by learning internal systems and assisting with accurate and timely order handling
• Account Management: Assist with customer account management by learning to understand customer needs and helping ensure those needs are met
• Logistics Coordination: Help coordinate customer requests related to deliveries, logistics, and product information under the guidance of senior team members
• Feedback & Escalation: Capture and communicate customer feedback internally to improve products and services while learning to elevate issues promptly to leadership
• Cross-Functional Collaboration: Build relationships across Sales, Operations, Engineering, and Quality while developing a broad understanding of the business
• Process Improvement: Participate in improvement initiatives by identifying opportunities to enhance the customer experience and team efficiency
• Data & Reporting: Utilize digital tools and platforms to manage customer data, track orders, support analytics, and assist with audits and reporting

Skills

Digital aptitude

Communication

Collaboration

Organization

Initiative

Education

Bachelor's degree in Business, Communications, Supply Chain, Marketing, or related field

Job description

Infineon Technologies is seeking a recent graduate for a hands-on role based in Leominster, MA. You will support order processing, account management, and logistics coordination while learning internal systems and building cross-functional relationships across Sales, Operations, Engineering, and Quality.

You’ll contribute to data management, reporting, and process improvements, with guidance from senior team members, and gain exposure to export controls and compliance in a global semiconductor