Graduate Customer Success Manager

Canonical; Oklahoma City (OK); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Graduate Customer Success Manager to join their remote team. This role focuses on enhancing customer experiences through problem-solving and onboarding, particularly within the tech segment. You will engage with a diverse user base, drive campaigns, and collaborate with various departments to ensure customer satisfaction. With opportunities for professional growth and a supportive work environment, this position is perfect for those passionate about technology and customer success. Join a leader in open source and make a meaningful impact!

Benefits

Remote work environment

Biannual in-person team sprints

USD 2,000 annual learning and development budget

Annual compensation review

Performance bonuses

Comprehensive benefits

Opportunities for travel

Qualifications

• Experience in customer-facing roles with a passion for technology.
• Strong organizational skills and ability to enhance documentation.

Responsibilities

• Support customers by resolving ticket requests and onboarding new clients.
• Drive customer campaigns and collect feedback for product improvements.

Skills

Customer-facing experience

Empathy

Presentation skills

Organizational skills

Team player

Language proficiency (Japanese, Korean, Spanish, Portuguese, German, French, Italian)

Job description

Join to apply for the Graduate Customer Success Manager role at Canonical.

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) build trust with their assigned customers, providing excellent experiences and aligning expectations to foster collaboration.

This role involves supporting customers through problem-solving, onboarding, enablement, and value realization, primarily within the Tech segment, including store customers. The role offers the opportunity to connect with a diverse user base and identify future champions of Canonical products.

Location:

This role is remote worldwide.

Responsibilities:

1. Support customers by resolving ticket requests.
2. Enhance documentation on problem solving, FAQs, and onboarding materials.
3. Drive customer campaigns via digital channels.
4. Identify high potential and high risk customers.
5. Onboard new customers and introduce them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
6. Collaborate with Sales and Support to develop engagement plans.
7. Engage with customers to identify risks.
8. Collect and review customer feedback for product improvements.

Qualifications:

• Customer-facing experience.
• Empathy and a drive to help others.
• Passion for technology, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills and documentation abilities.
• Team player with cross-departmental interaction skills.

Additional Skills:

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is a plus.

What We Offer:

• Remote work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review and performance bonuses.
• Comprehensive benefits including leave, parental leave, and employee assistance programs.
• Opportunities for travel and professional growth.

About Canonical:

Canonical is a leader in open source, publishing Ubuntu and supporting AI, IoT, and cloud platforms. Since 2004, we have operated as a remote-first company, fostering innovation and excellence.

Equal Opportunity Employer:

We value diversity and are committed to providing a fair application process regardless of background or identity.