Graduate Customer Success Manager

Canonical; City of Albany (NY); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Graduate Customer Success Manager to join their dynamic team. This exciting role focuses on enhancing customer experiences with open-source technologies, particularly Ubuntu. As a CSM, you will engage with a diverse customer portfolio, driving product adoption and ensuring satisfaction. With a remote work environment and opportunities for professional growth, this position is perfect for individuals passionate about technology and customer success. Join a forward-thinking organization that values collaboration and offers a supportive culture for all employees.

Benefits

Remote work environment

Annual learning and development budget

Performance reviews and bonuses

Comprehensive benefits

Opportunities for travel

Qualifications

• Experience in customer-facing roles is essential.
• Empathetic individuals who are driven to help others will excel.

Responsibilities

• Support customers by resolving ticket requests.
• Onboard new customers and introduce product support processes.

Skills

Customer-facing experience

Empathy

Passion for technology

Presentation skills

Organizational skills

Collaboration skills

Job description

Join to apply for the Graduate Customer Success Manager role at Canonical

This role offers an opportunity to be part of a strategic customer success team at Canonical, focusing on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and ensure they have a positive experience with Canonical's offerings, including Ubuntu and other open source infrastructure and applications.

The position is remote and worldwide, with responsibilities including supporting customers through ticket resolution, documenting solutions, driving campaigns, onboarding new clients, and collaborating with sales and support teams to meet customer objectives. The role primarily targets the Tech segment, including store customers, and involves managing a diverse customer portfolio.

Responsibilities:

• Support customers by resolving ticket requests.
• Enhance documentation related to problem solving, onboarding, and FAQs.
• Lead targeted campaigns via digital channels.
• Identify high potential and high risk customers.
• Onboard new customers and introduce product support processes.
• Work with sales and support teams on engagement plans.
• Engage with your customer portfolio to identify risks.
• Gather and format customer feedback for product review.

Qualifications:

• Experience in customer-facing roles.
• Empathetic with a drive to help others.
• Passion for technology, especially Ubuntu and open source.
• Excellent presentation and organizational skills.
• Ability to collaborate across departments.

Preferred Skills:

• Proficiency in additional languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside English.

What We Offer:

• Remote work environment with biannual in-person team sprints.
• Annual learning and development budget of USD 2,000.
• Performance reviews and bonuses.
• Comprehensive benefits including leave, parental leave, and employee assistance programs.
• Opportunities for travel and professional growth.

About Canonical:

Canonical is a leader in open source, publishing Ubuntu and supporting innovations in AI, IoT, and cloud computing. Since 2004, it has embraced a remote-first culture, emphasizing excellence and innovation.

Canonical is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development