Graduate Customer Success Manager

Canonical; Chicago (IL); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Graduate Customer Success Manager to enhance customer experiences with cutting-edge technology solutions. In this entry-level role, you'll support customers, resolve issues, and help onboard new users to a leading open-source platform. Collaborating with diverse teams, you'll play a crucial role in driving customer satisfaction and success. This remote position offers an exciting opportunity to grow within a dynamic environment, where your contributions directly impact user engagement and satisfaction. Join a forward-thinking team committed to excellence and innovation in technology.

Benefits

Remote work environment

USD 2,000 annual learning budget

Annual compensation review

Recognition rewards

Annual leave

Maternity and paternity leave

Employee Assistance Programme

Travel opportunities

Qualifications

• Entry-level role focused on customer success in the Tech segment.
• Passion for technology, especially Ubuntu, is essential.

Responsibilities

• Support customers by resolving ticket requests and onboarding.
• Drive campaigns targeting multiple customers via digital touchpoints.

Skills

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Organizational skills

Team player

Tools

Ubuntu Pro

MAAS

Landscape

OpenStack

Ceph

Kubernetes

Job description

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The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, aimed at reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their assigned customers and provide optimal experiences navigating Canonical's offerings. They understand customer objectives to activate internal and external capabilities, alleviating pain points, aligning expectations, and delivering collaboration roadmaps.

We are expanding our Customer Success team to ensure thoughtful, smart, and precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This is an entry-level role primarily focused on the Tech segment, including store customers, with an assigned portfolio. Ubuntu attracts thousands of new users monthly; our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, ultimately leading to customer success. You'll collaborate with other teams and participate in campaigns to connect with diverse users and identify future champions.

Location

This role is remote, worldwide.

What your day will look like

• Supporting customers by resolving ticket requests.
• Enriching documentation on problem-solving, Q&A, onboarding materials.
• Driving campaigns targeting multiple customers via digital touchpoints.
• Identifying high potential and high risk customers from new onboardings.
• Onboarding new customers and introducing products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, etc.
• Collaborating with Sales and Support to develop engagement plans aligned with customer goals.
• Engaging with your portfolio to identify risks.
• Collecting customer feedback for product team review.

What we are looking for in you

• Customer-facing experience.
• Empathy and a natural drive to help others.
• Passion for technology, infrastructure, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills with the ability to update documentation regularly.
• Team player capable of cross-department interaction.

Additional skills that you might also bring

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills.

What we offer you

Compensation is based on location, experience, and performance, with annual reviews and performance bonuses. Benefits reflect our values and local needs, including:

• Remote work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review.
• Recognition rewards.
• Annual leave, maternity, and paternity leave.
• Employee Assistance Programme.
• Travel opportunities and upgrades for company events.

About Canonical

Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally and uphold high standards of excellence. Since 2004, we've been a remote-first company, encouraging innovative thinking, skill development, and growth. Join us to be part of the future of digital business.

Canonical is an equal opportunity employer

We promote a workplace free from discrimination. Diversity of background and perspective enhances our environment and products. All applications will be considered fairly regardless of your identity.