Graduate Customer Success Analyst US Based

AQMetrics; New York (NY); Remote; USD 55,000 - 75,000; Full time

Job summary

AQMetrics is seeking a Graduate Customer Success Analyst to enhance our customer experience through onboarding and support for our regulatory risk software. The position offers a chance to grow within a dynamic SaaS environment, contributing to critical finance and reporting functionalities while engaging with clients and internal teams. A degree in Finance or Accounting is preferred along with strong analytical and communication skills.

Benefits

Competitive salary

Upskilling opportunities

Employee Assistance Programme

Health Insurance

Company 401k plan

Flexible working

Active social club

Qualifications

• Degree in Finance or Accounting preferred.
• Strong technical and analytical skills are required.
• Ability to work independently and as part of a team.

Responsibilities

• Onboarding new customers to the AQMetrics platform.
• Preparing global regulatory reports.
• Assisting in the development of documentation and specifications.

Skills

Attention to detail

Analytical skills

Communication

Interpersonal skills

Problem-solving

Education

Degree in Finance/Accounting

Tools

Financial reporting

Job description

The Role:

Are you looking for a new challenge to grow an exciting SaaS company as a Graduate Customer Success Analyst US based then continue reading

Who We Are:

AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.

What We Value:

Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.

Customer Delight

We are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.

Integrity

We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.

Innovation

We value ideas and encourage innovation every day.

Why we need you:

We are seeking a graduate of Finance or Accounting looking to grow their skill set . The role will be wide ranging allowing the graduate to work on many different parts of the AQMetrics risk and regulatory reporting applications.This individual will be involved in all areas of the Finance team.

What you will do:

Responsibilities

• Assisting in the development of documentation, specifications and enhancements for the AQMetrics risk and regulatory platform
• Onboarding new customers to the AQMetrics platform, including data mapping, data onboarding and product training
• Mapping of customer data sources to the AQMetrics data interface
• Monitoring ongoing changes to existing and emerging regulatory requirements, constantly improving our regulatory reporting knowledge base
• Assisting customers with their Financial Reporting requirements, in particular reporting to the Central Bank of Ireland
• Preparing and reviewing customer global regulatory reports, including AIFMD, Form PF, CPO-PQR, MiFID II and various other SEC filing obligations.
• Ensuring an efficient, streamlined, high quality filing process for AQMetrics customers
• Providing exceptional service to our customers by responding to queries in a professional manner
• Working closely with our product engineering team to provide customer feedback on the AQMetrics solution to ensure our product continues to be enhanced

What will you have:

• Degree in Finance/ Accounting or related discipline
• Highly organized, with strong attention to detail and analytical skills
• Strong communication and interpersonal skills
• The ability to work independently and meet internal deadlines as well as part of a team
• Ability to multitask is critical
• Strong technical skills
• Energetic and results focused
• Some work experience working in the Funds industry or Financial Control Environment would be desirable or knowledge of same
• Ability to prioritize, multitask and work effectively within a team in a deadline-driven environment
• Strong interpersonal skills and ability to effectively communicate and build relationships both internally and externally
• A proactive and inquisitive approach toward new challenges and problem-solving

What we Offer:

• Opportunity to be part of something special, AQMetrics is growing fast, and we want you to be part of our journey
• People-centric culture
• Competitive salary
• Upskilling opportunities
• Employee Assistance Programme
• Health Insurance
• Company 401k plan
• Flexible working

Location: Fully remote. Some travel is required for company events and client visits in the NYC and surrounding areas.

What our Interview Process is like:

Step 1- After you apply, our HR Team may reach out to you for an introductory call

Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3- If you continue through the process, you may be asked to come onsite to interview

AQMetrics is an equal opportunity employer. We are committed to an inclusive and diverse AQMetrics.

We want to hear from you, send your CV to [e-mail]

• Opportunity to be part of something special, AQMetrics is growing and we want you to be part of our journey
• People-centric culture
• Competitive salary
• Upskilling opportunities
• 401K
• Healthcare for employees and their families
• Flexible working
• Active social club with events throughout the year
• Full or part-time work

What our Interview Process is Like:

Step 1- After you apply, our CS Team may reach out to you for an introductory call

Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3- If you continue through the process, you may be asked to come onsite to interview

AQMetrics is an equal-opportunity employer. We are committed to an inclusive and diverse AQMetrics.