Graduate Assistant, Office of Graduate Enrollment

University of Redlands; Redlands (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

The University of Redlands seeks a Graduate Assistant to support recruitment and enrollment activities for graduate programs. Responsibilities include managing events, assisting with data entry, and maintaining student records, all while ensuring confidentiality. This full-time role requires strong communication skills and is ideal for graduate students looking to gain experience in higher education.

Qualifications

• Currently enrolled in a graduate program at the University of Redlands.
• Previous experience in an administrative or customer service role preferred.
• Basic knowledge of recruitment and enrollment processes in higher education.

Responsibilities

• Assist with recruitment activities, including making calls and scheduling appointments.
• Provide support for enrollment events, managing materials and communications.
• Support data entry and tracking using Slate CRM and Excel.

Skills

Communication

Data Entry

Customer Service

Education

Currently enrolled in a graduate program

Tools

Excel

CRM tools

Job description

Job Details

Description

POSITION CODE: 7592

DEPARTMENT/ADMINISTRATION: Office of Graduate Enrollment

POSITION: Staff, Full-Time (40 hours)

SALARY RANGE: $16.50

INTRODUCTORY PERIOD: Nine (9) Months

AVAILABLE: Immediately

BENEFITS OVERVIEW: BROCHURE

POSTING DATE: June 10, 2025

APPLICATION DEADLINE: Open Until Filled, Apply Immediately

Definition Of Classification

Under general supervision, the Graduate Assistant supports the recruitment and enrollment activities of the graduate programs. This role plays a key part in ensuring prospective student outreach and event management are conducted smoothly and efficiently, while maintaining confidentiality and professionalism.

The Graduate Assistant will report directly to the Graduate Admissions Counselor in the Office of Graduate Enrollment.

Duties And Responsibilities

The duties and responsibilities include, but are not limited to, the following:

• Assist with recruitment activities, including making inbound and outbound calls, screening prospective student inquiries, and scheduling appointments.
• Provide on-site and virtual support for enrollment events by preparing event materials, managing guest check-in, setting up and breaking down event spaces, and handling communication requests.
• Support data entry, tracking, and basic analysis using Slate CRM and Excel to maintain accurate prospective student records and reports.
• Perform general clerical duties, such as inventory management and organizing materials and supplies to ensure readiness for recruitment events and office needs.
• Handle confidential and sensitive information with discretion and professionalism in compliance with FERPA and other privacy regulations.
• Work occasional evening hours as needed to support recruitment and enrollment events, providing flexibility to meet prospective student needs.
• Support the international student admissions process by assisting with documentation collection and follow-up with prospective international students.
• Perform other related duties or special projects as assigned to support the enrollment goals and administrative functions of the School of Education.
  
  

These duties are considered essential under the Americans with Disabilities Act (ADA).

Qualifications Guidelines

Any combination equivalent to, but not limited to the following:

Experience/Training/Education

• Currently enrolled in a graduate program at the University of Redlands.
• Previous experience in an administrative or customer service role is preferred.
  
  

Knowledge And Skills

• Basic knowledge of recruitment and enrollment processes in higher education is a plus.
• Strong written and verbal communication skills for interacting with prospective students and colleagues.
• Basic understanding of data entry and tracking systems, with experience in Excel and CRM tools preferred.
  
  

Physical Requirements/Working Conditions

Working Conditions:

Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort.

Physical Demands

Incumbents regularly sit for long periods; walk short distances on a regular basis; travel to various locations to attend meetings and conduct work; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 25 pounds.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call [phone]. If you are unable to complete an application due to a disability, contact us at [phone] to ask for accommodation or an alternative application process.

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. The University of Redlands is required to provide a reasonable estimate of the compensation range for this role. This range considers the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position is defined as the Hiring Range. Placement within the Hiring Range is determined by internal equity, and relevant qualifications.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. The University will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current employee who was conditionally offered the position.

DRIVER'S LICENSE CHECK: Possession of a valid Driver's License is required for certain positions. Employees in positions that require a valid Driver’s License will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

PHYSICAL AND PSYCHOLOGICAL EXAMS: For certain positions typically in Public Safety, Facilities, Athletics and Information Technology Services departments, employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs. Public Safety Officers, in addition to a pre-employment physical exam, will also be required to pass a psychological evaluation.

FOR MORE INFORMATION VISIT

Human Resources (redlands.edu)

SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.

MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.

AN EQUAL OPPORTUNITY EMPLOYER