Graduate Assistant Case Manager - Counseling

University of Central Oklahoma; Edmond (OK); On-site; USD 20,664 - 27,552; Part time

Job summary

A public university in Oklahoma is seeking a Case Manager for the Counseling Center. This position involves promoting student wellness through crisis management, assessments, and collaboration with various resources. Ideal candidates are graduate students in behavioral health programs, showcasing strong communication and organizational skills. Responsibilities include linking students to essential resources, developing care plans, and documenting encounters. This role offers a flexible schedule of up to 25 hours per week, with evening or weekend programming responsibilities as needed.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work with diverse communities.
• Commitment to high standards of confidentiality.
• Experience in nonprofit or social service setting.

Responsibilities

• Conduct triage assessments and link students to resources.
• Develop and evaluate treatment plans with the clinical team.
• Document all client encounters and prepare reports.
• Facilitate access to community resources and health services.

Skills

Interpersonal skills

Communication skills

Crisis management strategies

Organizational skills

Time management

Data gathering and reporting

Education

Graduate student status in a behavioral health program

Tools

Word

Excel

PowerPoint

Outlook

Job description

Overview

Under the general direction of the Counseling Center clinical staff, the case manager promotes holistic student wellness, by meeting students individually or in other forums (classrooms, division meetings, programming) and helping students gain awareness of and access to solutions to their barriers to academic success. This position requires a variety of skills involving case management, crisis intervention, triage, outreach, and consultation. Case management may include linking with providers and maintaining lists of relevant referral sources, supporting treatment planning efforts, coordinating care needs, navigating on campus barriers and submission of documents (financial aid, emergency withdrawal, post-hospitalization success planning, accommodations with disability support), conducting follow-ups to ensure referral connection was made/care received and assist in removing barriers to care.

Hours per Week

• Up to 25 hours per week, Monday-Friday.
• This position may require evening/weekend responsibilities related to programming of the CCWB.

College/Department Overview

The Center for Counseling and Well-Being (CCWB) provides comprehensive support for student well-being and engages in a health promotion approach to prevention. The CCWB Counseling Center provides confidential services to help students resolve emotional difficulties, improve personal skills, overcome the effects of trauma or grief, decrease substance use and achieve their intellectual, personal and creative potential. The CCWB Case Management program assists students in identifying and accessing resources that promote well-being and academic success. In addition to prevention programming, the CCWB Health Promotion program participates in Healthy Campus, Broncho Barkers, the Healthy Hooves Hut, and Peer Health Leadership.

Department Specific Job Functions

• Conduct triage assessments with students who walk in or are scheduled with the Center for Counseling and Well-Being.
• Facilitates client access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services; assists client to develop natural resources and make contact with social support networks.
• In collaboration with the clinical team, develop, monitor, and evaluate treatment/care plans and progress.
• Link students to campus and community resources.
• Engage in follow-up and connection to referrals and resources.
• Conduct skills coaching.
• Conduct educational workshops on a variety of wellness topics.
• Conduct programming which provides access to health care marketplace enrollment.
• Document all client encounters and complete records/reports related to student services provided.
• Attend staff meetings and trainings hosted by the Center for Counseling and Well-Being.

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact [e-mail] for more information.

Qualifications/Experience Required

• Graduate student status in a behavioral health program.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to collaborate well with internal and external partners.
• Ability to provide care that is effective, equitable, and student-centered.
• Ability to meet deadlines and manage daily documentation.
• Skills for addressing complex challenges.
• Ability to apply crisis management strategies.
• Commitment to high standards of confidentiality as indicated by federal, state, local laws, university policy, and ethical guidelines.
• Proficient in a variety of computer software applications (e.g., Word, Excel, PowerPoint, Outlook).

Knowledge/Skills/Abilities

• Excellent written and oral communication skills.
• Ability to gather data, compile information, prepare reports and present information and content.
• Detail oriented with proven organizational and time management skills.
• Sensitivity of intercultural communication.

• Experience within nonprofit or other social service setting.

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.