GR Student Success Hub Desk Assistant (Student Position)

Ferris State University; Grand Rapids (MI); On-site; USD 18,000 - 19,000; Part time

Job summary

Ferris State University seeks a KCAD Student Services Desk Assistant in Grand Rapids, MI. The role supports Admissions, Advising, Counseling, and Student Life, greeting guests and handling inquiries and mail.

The position offers daytime hours aligned with class schedules and occasional weekend/evening events. Ideal candidates will be self-motivated, detail-oriented, and able to handle confidential information with professionalism.

Qualifications

• Experience in customer service or office settings preferred.
• Able to work daytime shifts and fit around class schedule.
• Discretion with confidential information and professional demeanor required.

Responsibilities

• Shadow tour guides and lead campus tours for prospective students and guests.
• Provide friendly, supportive service to students, faculty, and staff; direct to proper resources.
• Greet visitors and provide clerical support to Admissions, Advising, Counseling, and other offices.

Skills

Customer service

Attention to detail

Self-motivation

Professionalism

Communication

Job description

GR Student Success Hub Desk Assistant (Student Position)

Job no: 498171
Work type: Student Employment - General
Location: Grand Rapids, MI 49503
Categories: Student Employment - General

Position Title: KCAD Student Services Desk Assistant (Student Position)

Location: Grand Rapids, MI

Department: Kendall College of Art and Design

Advertised Salary: $13.73-$13.99

Summary of Position: Do you have experience with customer service? If so, this position may be a good fit for you.

Position Requirements: Eligible candidates’ schedules must allow them to work daytime shifts – these will be customized to fit around your class schedule. The office is open Monday through Friday between 8:00am – 5:00pm. There are occasional opportunities to assist with weekend/evening special events.
Applicants must be self-motivated, and professional, have great attention to detail, and be able to work with confidential information.

Essential Duties/Responsibilities:

• Will shadow many other tour guides, this position will have the opportunity to lead tours of KCAD to prospective students and guests, highlighting the facilities and programs, being an ambassador for the College.
• Provide friendly, supportive customer service to students, faculty, and staff; refer to appropriate personnel and resources.
• Provide administrative/clerical support to Student Success Hub staff (Admissions, Academic Advising, Counseling, Disability Services, Financial Aid, Student Life, Student -records, etc.) by greeting guests, answering phone calls.
• Responding to emails
• Stocking office supplies and forms
• Assembling Admissions materials, etc.
• Issue Wave Card bus passes to students
• Distribute incoming USPS mail to faculty and staff
• Assist in a variety of projects and events which includes New Student Orientation, weekly campus tours, Open House, etc.
• Design promotional materials- graphic design for event posters, etc.
• Customer service or office experience a plus
• Attention to detail and ability to self-motivate is key
• Support an environment that is welcoming and inclusive to all

Number of Positions Available: 1

Documents Needed to Apply: Resume, Cover Letter, Class Schedule

Job Close Date: September 3, 2026

EEO Statement: Ferris State University, an Affinity Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community atferris.edu . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit:Ferris Non-Discrimination Statement .

Advertised: 27 Aug 2026 Eastern Daylight Time
Applications close: 03 Sep 2026 Eastern Daylight Time