GPU Infrastructure Support Engineer - Tier 2/3 (Remote)

Hydra Host; Miami (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

Hydra Host is seeking a Support Engineer for GPU infrastructure (Tier 2/3) to diagnose issues across Linux hosts, hardware, and network layers in a production environment. This remote role involves coordinating hands-on hardware steps and writing up findings to prevent repeats.

You will handle incidents end-to-end, contribute to runbooks, and work with data center partners to drive timely solutions. Expect a dynamic, less-structured setting with broad influence on how our support evolves.

Qualifications

• Three+ years supporting production servers, data center infrastructure, or bare metal and cloud environments.
• Strong hands-on Linux troubleshooting with logs, dmesg, systemd, storage tooling, and network utilities.
• Experience with server hardware: CPU/memory, storage, RAID, PCIe, NICs, power, BIOS/UEFI, firmware and drivers.
• Out-of-band management experience: IPMI, Redfish, iDRAC, iLO or similar.
• Working TCP/IP knowledge; ability to verify host vs. network issues.
• Reasoning in fault domains: impact of failures and remote fixability.
• Experience with ticketing, monitoring, incident management, or infra management systems.
• Clear written English; able to communicate well with customers and engineers.
• Sound judgment in production; capable of making calls during high-stakes issues.

Responsibilities

• Diagnose across the stack from Linux host to hardware and facility.
• Troubleshoot Linux server issues: boot failures, kernel/driver problems, storage pressure, services, memory, CPU behavior.
• Diagnose hardware failures using IPMI/Redfish/iDRAC, sensor data, POST/boot errors, SMART data, vendor tools.
• Isolate server-side network problems: NICs, VLANs, routing, DNS, DHCP, bonding, packet captures.
• Triage GPU server issues: GPU availability, driver/VBIOS problems, PCIe, XID errors.
• Own incidents end-to-end: from detection to resolution or clean handoff.
• Produce runbooks and post-incident reviews; contribute to RCA.

Skills

Linux troubleshooting

Server hardware experience

IPMI/Redfish/iDRAC/iLO knowledge

Networking TCP/IP

Incident management & ticketing

Tools

IPMI

Redfish

iDRAC

iLO

Job description

Hydra Host is seeking a Support Engineer for GPU infrastructure (Tier 2/3) to diagnose issues across Linux hosts, hardware, and network layers in a production environment. This remote role involves coordinating hands-on hardware steps and writing up findings to prevent repeats.

You will handle incidents end-to-end, contribute to runbooks, and work with data center partners to drive timely solutions. Expect a dynamic, less-structured setting with broad influence on how our support evolves.