GP Practice Receptionist

NHS; Kansas; On-site; GBP 23,000 - 30,000; Part time

Job summary

Join a friendly and forward-thinking GP practice as a receptionist, where you will play a vital role in patient care. This position offers flexibility with hours and a chance to be part of a well-established group dedicated to quality healthcare. You will be responsible for assisting patients, managing appointments, and ensuring smooth operations at the reception. With opportunities for development and an attractive benefits package, this role is perfect for someone who is organized, communicative, and passionate about contributing to a community-focused healthcare environment.

Qualifications

• Excellent communication skills and a positive attitude are essential.
• Experience in healthcare is preferred but not essential.

Responsibilities

• Assist and direct patients efficiently and courteously.
• Ensure effective reception service and manage appointments.

Skills

Communication Skills

Organizational Skills

Teamwork

Computer Skills

Job description

We are a friendly, forward-thinking GP Practice based in the heart of the community. We now have an exciting opportunity for a conscientious, friendly, and hardworking receptionist to join our practice team at Weeping Cross.

We have some flexibility with the role and are ideally looking for between 18-23 hours during the week.

(Starting salary is circa £23.8k pro-rata, although this is dependent on experience.)

Main duties of the job

The successful candidate will need excellent communication skills, be highly organised, have a positive attitude, and enjoy working as part of a team. You will be committed to putting patient care first and share our values and passion for delivering quality care. Experience of working in the healthcare sector is preferred, although not essential.

About us

We are a well-established group, consisting of three Practices located in the suburbs of Stafford, a charming county town near Cannock Chase, an area of outstanding natural beauty. The historic town offers excellent local amenities, schools, and transport connections.

As a forward-thinking group, we offer a broad range of services with good opportunities for development and career progression. We have ambitious plans for our future and hope that you will be part of them.

As a valued member of the partnership, you will have an attractive benefits package. If this role appeals and you have the qualities we are looking for, we would love to hear from you.

Job responsibilities

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Key Responsibilities:

1. To have a thorough knowledge of all Practice procedures and protocols, working within them at all times.
2. Ensure an effective and efficient reception service is provided to patients and visitors to the practice.
3. Deal with all general enquiries, explain procedures, and make new and follow-up appointments.
4. Ensure patients are signposted to the right clinician and seen in a timeframe appropriate to their symptoms.
5. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
6. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
7. Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
8. Ensure all correspondence, reports, results, etc., are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
9. Open up premises at the start of the day when first to arrive, deactivate alarm, and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm activated.
10. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Person Specification

Experience

• The successful candidate will need excellent communication skills, be highly organised, have a positive attitude, and enjoy working as part of a team. Computer experience is desirable but not essential, as training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.