Government Cloud Support Specialist – MS 365 & Outage Resolution

asmexternalcareersite; Reston (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

ASM Research is seeking a Customer Support Specialist to join our Microsoft operations team, providing high‑quality service in critical government cloud environments. The role blends technical troubleshooting with customer advocacy, handling escalations and driving improvements across Microsoft 365 services.

You will manage incident tickets, coordinate with stakeholders, and perform root‑cause analyses while documenting outcomes and contributing to knowledge management.

Qualifications

• BS in Computer Science or related technical discipline.
• 3+ years of experience in technical support or engineering roles supporting enterprise environments.
• 1+ years of hands-on experience with Microsoft 365/Office 365 platform and services.

Responsibilities

• Document ticket resolution information across data sources.

Skills

Customer service

Technical troubleshooting

Root-cause analysis

Communication skills

Education

BS in Computer Science or technical discipline

Tools

Windows

Linux

Azure

AWS

Microsoft 365

Job description

ASM Research is seeking a Customer Support Specialist to join our Microsoft operations team, providing high‑quality service in critical government cloud environments. The role blends technical troubleshooting with customer advocacy, handling escalations and driving improvements across Microsoft 365 services.

You will manage incident tickets, coordinate with stakeholders, and perform root‑cause analyses while documenting outcomes and contributing to knowledge management.