Government and Public Sector - Service Support Desk Analyst

EY; Dallas (TX); Hybrid; USD 32,000 - 55,000; Full time

Job summary

A leading company is seeking a Service Support Desk Analyst to provide technical help desk support for Government & Public Sector clients in Dallas, Texas. Candidates should have strong communication skills, attention to detail, and proficiency in Windows software. The role offers a competitive salary range and promotes a hybrid work model with diverse culture.

Benefits

Health coverage

Pension

401(k)

Flexible paid time off

Qualifications

• Ability to work in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational skills.

Responsibilities

• Providing technical support via the Help Desk for IDMS and EIWS systems.
• Supporting identity proofing and trusted services.
• Initializing and personalizing PIV cards.

Skills

Communication

Attention to Detail

Organizational Skills

Tools

Windows Software

Job description

Government and Public Sector - Service Support Desk Analyst

Join us at EY as a Service Support Desk Analyst supporting our Government & Public Sector clients. This role involves providing technical help desk support, troubleshooting connectivity issues, and assisting with identity verification processes such as PIV card initialization and management.

Key Responsibilities include:

• Providing technical support via the Help Desk for issues related to IDMS and EIWS systems.
• Supporting identity proofing and trusted services, including biometric and document validation.
• Initializing and personalizing PIV cards with appropriate software and data.

Qualifications required:

• Ability to work in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational skills.
• Proficiency in Windows software (Word, Excel, PowerPoint, Visio).
• US Citizenship is required; active DHS clearance preferred.

Additional information: The role offers a salary range of $32,900 to $54,300, with benefits including health coverage, pension, 401(k), and flexible paid time off. EY promotes a hybrid work model and values diversity and inclusion.

Interested candidates who meet the criteria are encouraged to apply promptly. EY is an equal opportunity employer committed to diversity and reasonable accommodations.