Gourmet Server - Part Time

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

An entertainment company in Indiana is seeking a team member for a customer service role to enhance the dining experience. Responsibilities include greeting guests, managing orders, and ensuring satisfaction while promoting a fun atmosphere. Candidates should have a High School Diploma, basic math skills, and be able to operate POS systems. Comprehensive training is provided along with competitive benefits including medical coverage and bonuses.

Qualifications

• Ability to read, write, and speak English.
• Ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge.
• Ability to read and interpret safety rules and other documents.
• Ability to present information clearly and answer guest questions.
• Basic math skills and ability to perform transactions at POS.
• Ability to solve practical problems and handle various situations.
• Basic computer knowledge and ability to operate POS systems.
• Must qualify for required licenses and certifications (Pennsylvania State Racing Commission, PA Gaming Control Board).
• Must be able to obtain food handler and RAMP certifications.

Responsibilities

• Acknowledge guests with a warm greeting and take orders.
• Provide outstanding customer service and create a friendly atmosphere.
• Prepare restaurant and table for service.
• Manage assigned section and ensure superb service.
• Maintain service standards; input orders accurately into the POS and serve food and beverages.
• Reconcile checks, thank guests, and invite return visits; clear and reset tables.
• Monitor guest alcohol intake per RAMP guidelines; stock side stations and perform opening/closing tasks.

Skills

Customer service skills

Basic math skills

Ability to operate POS systems

Basic math

Problem solving

Reading & writing English

Education

High School Diploma/GED

Tools

POS hardware

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order.
• Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
• Act as guide of guest's dining experience/ambassador of good will.
• Prepare restaurant and table for service.
• Manage assigned section and provide superb service following the service standards.
• Show enthusiasm towards guests and products.
• Help fellow servers; maintain a team mentality.
• Accurate computer input of orders and delivery of food, wine, and beverages.
• Reconcile checks, thank guests, and invite them back.
• Clear and reset tables.
• Maintain awareness of guest alcohol intake in accordance with RAMP guidelines.
• Stock side stations throughout the shift; perform opening/closing side work.

Requirements

• High School Diploma/GED.
• We will provide necessary training for this position.
• Must have the ability to read, write, and speak English.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents, such as safety rules.
• Must have the ability to present information and respond to questions from guests.
• Must have the ability to perform basic math skills.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge; ability to operate POS systems.
• Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
• Must be able to obtain proper food handler certification and RAMP certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Walking 75% of the time.
• Standing 10 % of the time.
• Bending and lifting 15% of the time.