Gourmet Market Operations Manager

Graziano's Group; Florida; On-site; USD 52,000 - 76,000; Full time

Job summary

The Gourmet Store Manager at Graziano's Group oversees daily market operations, staff selection, development, and performance management, ensuring guest satisfaction and adherence to budgets.

You will lead FOH & BOH teams, manage scheduling, inventory, pricing updates, safety, and compliance with company standards, laws, and policies, while maintaining a professional store image and driving sales.

Qualifications

• At least two years of experience in retail administration, preferably market management.
• Bachelor's degree in Business Administration preferred.
• Exceptional customer service and managerial skills.
• Excellent verbal and written communication, organizational, and time-management abilities.

Responsibilities

• Adhere to company standards to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Train and develop all new FOH & BOH employees.
• Maintain guest focus while performing duties.
• Ensure compliance with operational standards, company policies, laws, and ordinances.
• Manage shifts, scheduling, attendance, service standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Provide direction and communication to team members regarding changes.

Skills

Customer service

Managerial skills

Verbal communication

Written communication

Time management

Organization

Delegation

Prioritization

Education

Bachelor's degree in Business Administration

Job description

The Gourmet Store Manager at Graziano's Group oversees daily market operations, staff selection, development, and performance management, ensuring guest satisfaction and adherence to budgets.

You will lead FOH & BOH teams, manage scheduling, inventory, pricing updates, safety, and compliance with company standards, laws, and policies, while maintaining a professional store image and driving sales.