Goodwill Supervisor

Easterseals-Goodwill Northern Rocky Mountain; Helena (MT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Paid Time Off

401(k) Retirement Plan

Tuition Assistance

Flexible Spending

Health Savings Accounts

Employee Wellness Program

Discount at Goodwill Stores

Job summary

Easterseals-Goodwill Northern Rocky Mountain is seeking a Supervisor-in-Charge for our facility, with responsibilities spanning retail, production and donation operations. You will ensure high levels of guest and donor service while enforcing ESGW policies and promoting a collaborative team environment.

The role requires cross-training across all areas, a willingness to work flexible hours including evenings and weekends, and the ability to move between assignments as priorities change to meet

Qualifications

• Must be cross-trained and assist in all aspects of retail, production, and Donation Door operations.
• Must be able to work flexible hours including evenings and weekends.
• Previous supervisory experience preferred.
• Must be able to move between assignments as priorities change.

Responsibilities

• Supervise Donation Door activities as required, ensuring smooth operations across retail, production, and donation flows.
• Serve as Supervisor in Charge of the facility when needed and maintain high levels of guest and donor service.
• Enforce Easterseals-Goodwill policies and procedures uniformly and coach staff accordingly.
• Be prepared to move between assignments as priorities change and respond to fluctuating donation volumes.

Skills

Supervisory experience

Cross-training

Team motivation

Flexible hours

Job description

Provides support to production, retail, and/or donation door, as needed. Will serve, at times, as “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Must ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW.

Provides support to production, retail, and/or donation door, as needed. Will serve, at times, as “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Must ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW. Goodwill sites are subject to changing and unpredictable circumstances, especially regarding the ebb and flow of donations and the need to efficiently move a significant volume of goods through the processing and retail store system. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks and being prepared to move between assignments as priorities change. As required or assigned, supervises Goodwill Donation Door activities. Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations. Must be able to work flexible hours including evenings and weekends.

Requirements

• Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations.
• Must be able to work flexible hours including evenings and weekends.
• Develops a superior workforce (through the use of coaching conversations, feedback and by requesting Manager action with any staff that are failing to meet expectations
• Ensures success by motivating and engaging the team; set the example.

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all job requirements.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance
• Able to stand, stoop, bend, or carry for entire shift
• Tolerance to extreme changes in temperature and humidity
• Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• 0-2 years
• Previous supervisory experience preferred.

Easterseals-Goodwill Offers a Comprehensive & Competitive Benefits Package Including

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-GoodWill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-GoodWill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.