Golf Shop Pro - Guest Experience & Operations Lead

American Golf Corporation; Carson (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

American Golf Corporation is seeking a Golf Shop Assistant II to deliver welcoming and professional service to members and guests while supporting daily shop operations and merchandise management.

This role builds on the Golf Shop Assistant I responsibilities, handling more complex guest requests, assisting with inventory, and supporting daily operational procedures. Flexibility for peak periods, weekends, and holidays is required.

Qualifications

• High school diploma or GED required.
• Experience in golf shop operations, retail, hospitality, or related customer service preferred.
• Experience using POS systems and handling cash transactions.

Responsibilities

• Check in players, manage tee time reservations, and assist with scheduling adjustments.
• Operate the POS system, process transactions, and maintain payment records.
• Assist with opening/closing procedures, cash reconciliation, and daily reporting.
• Address guest questions and service issues, escalating complex matters to management.
• Support merchandise sales, inventory tracking, displays, and restocking.
• Assist with coordinating golf outings, tournaments, and events.
• Provide guidance to newer Golf Shop Assistants and ensure smooth operations.

Skills

Guest service

Cash handling

POS systems

Communication

Team support

Education

High school diploma or GED

Tools

POS systems

Job description

American Golf Corporation is seeking a Golf Shop Assistant II to deliver welcoming and professional service to members and guests while supporting daily shop operations and merchandise management.

This role builds on the Golf Shop Assistant I responsibilities, handling more complex guest requests, assisting with inventory, and supporting daily operational procedures. Flexibility for peak periods, weekends, and holidays is required.