Golf Shop Assistant II

American Golf Corporation; Carson (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

American Golf Corporation is seeking a Golf Shop Assistant II to deliver welcoming and professional service to members and guests while supporting daily shop operations and merchandise management.

This role builds on the Golf Shop Assistant I responsibilities, handling more complex guest requests, assisting with inventory, and supporting daily operational procedures. Flexibility for peak periods, weekends, and holidays is required.

Qualifications

• High school diploma or GED required.
• Experience in golf shop operations, retail, hospitality, or related customer service preferred.
• Experience using POS systems and handling cash transactions.

Responsibilities

• Check in players, manage tee time reservations, and assist with scheduling adjustments.
• Operate the POS system, process transactions, and maintain payment records.
• Assist with opening/closing procedures, cash reconciliation, and daily reporting.
• Address guest questions and service issues, escalating complex matters to management.
• Support merchandise sales, inventory tracking, displays, and restocking.
• Assist with coordinating golf outings, tournaments, and events.
• Provide guidance to newer Golf Shop Assistants and ensure smooth operations.

Skills

Guest service

Cash handling

POS systems

Communication

Team support

Education

High school diploma or GED

Tools

POS systems

Job description

ABOUT AMERICAN GOLF

American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member.

Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it’s a place where relationships grow, traditions thrive, and everyone is part of the community.

Job Purpose

The Golf Shop Assistant II supports daily golf shop operations while providing a welcoming and professional experience for members and guests. This role builds on the responsibilities of the Golf Shop Assistant I by handling more complex guest requests, assisting with merchandise and inventory management, and supporting daily operational procedures. The Golf Shop Assistant II also serves as a resource for newer team members and helps maintain efficient golf shop operations.

Responsibilities

• Check in players, manage tee time reservations, and assist with scheduling adjustments.
• Operate the Point of Sale (POS) system, process transactions, and maintain accurate payment records.
• Assist with opening and closing procedures, including cash reconciliation and daily reporting.
• Address guest questions, concerns, and service issues, escalating complex matters to management when appropriate.
• Support merchandise sales, inventory tracking, product displays, and restocking.
• Assist with coordinating golf outings, tournaments, and special events.
• Provide guidance and operational support to new or less experienced Golf Shop Assistants.
• Communicate tee time changes, course conditions, and operational updates to guests and team members.
• Maintain a clean, organized, and professional golf shop environment.
• Assist management with daily administrative tasks, reports, and operational needs.
• Follow company policies, cash-handling procedures, and customer service standards.
• Work independently when needed while maintaining communication with golf shop leadership.
• Remain flexible with scheduling to support business needs, including peak periods, weekends, and holidays.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous experience in golf shop operations, retail, hospitality, or a related customer service role preferred.
• Experience using POS systems, processing payments, and handling cash transactions.
• Strong communication, organization, and problem-solving skills.
• Ability to handle guest concerns professionally and exercise sound judgment.
• Basic knowledge of golf terminology, tee time management, and course operations preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to assist with training and supporting other team members.
• Basic computer and mathematical skills.

Working Conditions

• Schedules vary and may include early mornings, evenings, weekends, and holidays.
• This position involves prolonged standing, walking, and occasional lifting of up to 25 lbs.
• Duties may require working both indoors and outdoors, depending on operational needs.
• Vision requirements include near and distance vision necessary to perform essential job functions.
• Reasonable accommodations may be provided to qualified individuals with disabilities to perform the essential functions of the position.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.