Golf Shop Merchandising & Guest Experience Lead

Wycliffe Golf and Country Club; Wellington (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

Wycliffe Golf and Country Club in Wellington, FL is seeking a Golf Merchandise Manager to lead the golf shop operations, optimize merchandising, and deliver exceptional service to members and guests. You will create engaging displays, manage inventory, and oversee pricing, vendor relations, and POS systems.

The role focuses on driving sales, coordinating events, and collaborating with golf professionals to support tournaments and member engagement.

Responsibilities

• Responsible for merchandise ordering; select, order, and display apparel and accessories aligned with trends.
• Develop and implement sales strategies, promotions, and events to drive revenue.
• Engage with members in the pro shop and at events to provide service and promote sales.
• Answer questions about club services and retail.
• Manage billing and ensure accurate charges to members and guests.
• Negotiate with vendors to obtain favorable terms and monitor new products.
• Develop open-to-buy procedures for each category.
• Promote daily shop sales and strong customer relations.
• Plan and market special events and sales.
• Monitor receiving and checking-in of merchandise.
• Process invoices and related paperwork.
• Assist Director with budgets and merchandise goals.
• Coordinate inventories and provide monthly inventory reports.
• Maintain SKU controls for inventory and pricing.
• Supervise shop staff, train and schedule salespersons.
• Approve vendor list.
• Oversee POS system.
• Collaborate with Golf Professionals on tournaments' purchases.
• Order special order merchandise for members.
• Charge for golf car usage.
• Coordinate shop with Gate Attendant for guest requests.
• Coordinate shop changes for events and seasons.
• Attend staff meetings.
• Carry out tasks assigned by Director of Golf.
• Maintain open communication with Membership for feedback.
• Supervise in accordance with club policies.

Job description

Wycliffe Golf and Country Club in Wellington, FL is seeking a Golf Merchandise Manager to lead the golf shop operations, optimize merchandising, and deliver exceptional service to members and guests. You will create engaging displays, manage inventory, and oversee pricing, vendor relations, and POS systems.

The role focuses on driving sales, coordinating events, and collaborating with golf professionals to support tournaments and member engagement.