Golf Shop Attendant

Make Golf Your Career; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Reunion Resort and Golf Club is seeking a guest-focused team member to welcome visitors, manage tee times, and answer questions about the resort's activities and services. You will help drive a positive guest experience in a fast-paced environment, contributing to a welcoming, professional atmosphere across the property.

The role requires at least 1 year of customer service experience, strong communication skills, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal abilities and guest service mindset.
• Proficient with computers and property management systems pose a plus.
• Experience in customer service is required (minimum 1 year).
• English language proficiency is required.

Responsibilities

• Greet guests and members with a friendly, professional demeanor and provide prompt service.
• Assist members and guests with tee times, resort questions and sales.
• Be knowledgeable about golf and provide basic product information.
• Maintain knowledge of daily operations, dining, activities and events.
• Handle guest requests and complaints promptly, escalating when needed.
• Collaborate with golf operations to meet guest needs.

Skills

Verbal communication

Written communication

Interpersonal skills

Computer skills

Time management

Tools

Property Management Systems

Job description

Overview

Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.

Essential Responsibilities

• Greet guests and members with a friendly, professional demeanor and provide prompt service.
• Responsible for all administrative functions including assisting members and guests with tee times, resort questions and sales

• Be knowledgeable about the game of golf and provide basic product information for members and guests.
• Maintain knowledge of the resort's daily operations, recreation activities, dining services, local attractions, and events.
• Handle guest requests and complaints promptly, escalating to a supervisor when necessary.
• Collaborate with outside golf ops and golf services department to meet guest needs.
• Always maintain a professional appearance, ensuring the assigned uniform is clean, pressed, and complete with the required nametag.
• Attend all required meetings and trainings.
• Perform other duties as assigned by leadership to meet business needs.
• Adhere to all company policies, safety procedures, and brand service standards.
• Must be at least 18 years of age.
• Minimum 1 year of experience in a customer service role; Pro Golf retail experience is a plus.
• Proficient in computer skills; experience with property management systems preferred.
• Excellent verbal, written communication and interpersonal skills.
• Excellent attention to detail, multi-tasking, and time-management abilities.
• Comfortable working in a fast-paced, team-oriented environment.
• Able to stand, walk, and perform repetitive motions (reaching, lifting, pushing, pulling) for extended periods of time.
• Capable of lifting and carrying up to 25 lbs.
• Comfortable to perform the responsibilities of the role in various types of weather conditions
• English language proficiency is required to perform the essential functions of this position.
• Flexible schedule availability, including evenings, weekends, and holidays, may be required based on business need.