Golf Shop Assistant

Westbrook Golf Club; Peoria (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading golf club in Peoria is seeking a Golf Shop Assistant to enhance customer service and daily operations for its vibrant membership. The role involves supporting tournaments, merchandising, and maintaining the club's high standards with a focus on personalized member interactions. Ideal candidates will have a passion for golf and relevant experience, ready to engage with the community through excellent service and operational efficiency.

Benefits

Health Benefits After 90 Days of Employment

Playing and Practice Privileges

Merchandise Discounts

Lesson Revenue outside scheduled hours

Qualifications

• No mandatory experience, but customer service and familiarity with club software preferred.
• Dynamic and self-motivated individual for a high-standard environment.
• Essential proficiency with technology utilized in daily operations.

Responsibilities

• Assist in merchandising and managing daily golf operations.
• Support tournament management and upscale customer service.
• Maintain professionalism and uphold high standards in conduct and appearance.

Skills

Customer Service

Merchandising

Tournament Management

Technical Proficiency

Education

1-2 years of experience at a similar statured club

Tools

Golf Genius

Chelsea Reservations

Proshop Keeper

Microsoft Office

Google Workspace

Job description

Overview

Golf Shop Assistant

Westbrook Golf Club

Peoria, Arizona

Type of Facility: Private (Nov-April) Semi-Private (May-October) Member-Owned

Number of Holes: 36

Rounds of Golf: Average 100,000-110,000

About the Club:

Situated in the West Valley, Westbrook has grown to become a sought-after destination for membership-based retirement golf. Over the years, we've smoothly transitioned from a year-round semi-private club to an exclusive private facility operating from November to April. Our reputation has been solidified by a waitlist for membership over the past three seasons.

Our structure accommodates 630 annual memberships (which can include up to 2 people), with a select number of grandfathered memberships. This brings our total membership count to approximately 1,100.

Peak activity at Westbrook is from November to April, with both member and guest play. By May, we welcome the public, maintaining high activity levels until mid-June.

Unique in its structure, Westbrook is a member-owned golf club, free from affiliations with any management company or homeowners association. We have operated without a general manager for the past 13 years and thrived. Our operations are overseen by a board of 9 elected members who collectively perform the role of a general manager. Supporting the board are five key management positions: Golf, Greens & Grounds, Facilities, Admin/Finance, and Membership.

Westbrook is not just another golf club; we pride ourselves on being unique. Our commitment to exceptional customer service sets us apart. We prioritize direct interactions, often spending more time behind the counter and assisting members than many other clubs. And as technology pervades even niche industries like golf, our dedication shines as we consistently aid our retirement community members.

Club Amenities:

• All-Inclusive Memberships: We pride ourselves on our all-inclusive memberships, a testament to which is our full membership with a waitlist for the past three seasons.
• Two Unique 18-Hole Golf Courses: We offer two distinct 18-hole golf facilities, each equipped with its own range, golf shop, restaurant, and locker rooms. These facilities are conveniently located about 2 miles apart.
• Third-Party Operated Restaurants: For a diverse dining experience, our restaurants are leased and managed by third-party vendors.
• Member-Owned and Operated: Westbrook stands out as a golf club that is owned and run by its members. We maintain our independence and are not affiliated with any homeowners association (HOA) or management companies.

Start Date:

June 2025

Experience Required

Education & Certification:

• 1-2 years of experience at a similar statured club preferable but not mandatory.

Preferrable Experience and Understanding with:

• Customer Service - We are are retirement community
• Golf Genius (We use it daily)
• Chelsea Reservations or similar reservations software
• Proshop Keeper or similar point of sale software
• Microsoft Office or Google Workspace

Essential Responsibilities

The Position:

A Shop Assistant at Westbrook plays an important role in representing the club's brand and delivering unparalleled customer service to our community of over 1,100 members and their esteemed guests. We seek a dynamic, self-motivated individual accustomed to performing at a high standard in a bustling golf club environment.

Key Responsibilities:

• Merchandising: Assist in the merchandising aspect of our retail operation.
• Tournament Management: Assist with our vibrant tournament schedule, which includes six weekly club leagues and numerous member-organized groups.
• Daily Golf Operations: Provide support in diverse daily golf operations such as starting, rangering, lessons, merchandising, tournament planning and execution, and general member assistance.
• Club Tournaments: Collaborate closely with the Director of Golf and Golf Shop Staff to ensure the smooth running of all major club tournaments.
• Customer Service: Manage daily play ensuring top-tier service. We manage a lot of personalized service, "hand-holding", to ensure member satisfaction. Our phones are quite active as well.
• Technical Proficiency: Demonstrated ability to navigate and efficiently use Proshop Keeper, Chelsea Reservations, Golf Genius, Microsoft Office Suite (particularly Word, Publisher, and Excel), and/or Google Workspace.
• Club Activities and Events: Maintain a robust understanding of the club's diverse range of activities and events, actively promoting them as needed.
• Professionalism: Always uphold the highest professional standards in conduct and appearance.

Benefits

• Health Benefits After 90 Days of Employment
• Playing and Practice Privileges
• Merchandise Discounts
• Lesson Revenue outside scheduled hours
• Member Owned and Operated