Golf Professional/Guest Services Mgr

The Legend at Giants Ridge; Biwabik (MN); Vor Ort; USD 52.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health coverage

401(k) plan

Paid time off

Employee passes & discounts

Golf privileges

Discounts on food/apparel

Team environment

Flexible scheduling

Zusammenfassung

Giants Ridge seeks a Guest Services Manager to lead our Guest Services team across winter recreation and summer golf operations. You will develop staff, create memorable guest experiences, and drive a high standard of service year-round.

This salaried role offers $52,000–$56,000 commensurate with experience, with a focus on hospitality excellence, teamwork, and operational reporting in a dynamic, seasonal resort setting in Minnesota.

Qualifikationen

• Experience in hospitality, recreation, retail, tourism, or related customer-focused industry.
• Passion for delivering outstanding guest experiences.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead teams in a fast-paced, seasonal environment.
• Experience with POS, reservations, scheduling, and reporting preferred.

Aufgaben

• Oversee daily guest service operations across winter and summer activities.
• Lead and develop a talented Guest Services team.
• Ensure guest interactions reflect Giants Ridge's welcoming service.
• Analyze operational reporting to improve service.

Kenntnisse

Hospitality experience

Customer-focused

Team leadership

Strong communication

Seasonal environment adaptation

Tools

POS systems

Reservations systems

Scheduling systems

Operational reporting

Jobbeschreibung

Overview

Guest Services Manager - Giants Ridge

At Giants Ridge, managed by Guest Services, Inc., exceptional guest experiences begin with exceptional people. We're seeking a Guest Services Manager to lead our Guest Services team across both our winter recreation and summer golf operations. This is a unique leadership opportunity for someone who enjoys developing employees, creating memorable guest experiences, and being part of a dynamic resort environment that changes with the seasons.

As the Guest Services Manager, you'll oversee daily guest service operations, lead and develop a talented team, and ensure every guest interaction reflects the welcoming service that Giants Ridge is known for. From winter adventures on the slopes to summer days on the golf course, you'll play a key role in helping guests create unforgettable experience year-round.

This is a $52,000 - $56,000 salaried position commensurate with experience.

What We're Looking For:

• Previous experience in hospitality, recreation, retail, tourism, or related customer-focused industry.
• Passion for delivering outstanding guest experiences.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead teams in a fast-paced, seasonal environment.
• Experience with point-of-sale systems, reservations, scheduling, and operational reporting is preferred.
• Flexibility to work weekends, holidays, and peak operating periods.

Why Work at Giants Ridge?

• Comprehensive Health Coverage - Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support. We also offer HSAs, FSAs and more to help you manage healthcare costs.
• Retirement Savings - Play for your future with our 401(k) retirement plan, featuring a company match to help you build financial security.
• Paid Time Off - Take time to rest, relax and recharge with generous PTO.
• Mountain Perks - Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Golf Privileges - Complimentary access to our two championship golf courses and practice facilities.
• Exclusive Discounts - Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends - Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling - We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! - Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season, family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer features world-class golf and lift-served mountain biking, while winter brings incredible skiing, snowboarding, fat tire biking, and more. Guests and employees alike can enjoy the Pool & Sauna Haus, along with dining, lodging, and a variety of year-round recreational amenities. Employees also have access to discounted lesson opportunities to help them develop new skills and make the most of the Giants Ridge experience. Beyond the resort, the Iron Range region offers abundant outdoor recreation, including lakes and waterways for boating, fishing, and paddling, as well as extensive trail networks for hiking, snowmobiling, and other seasonal activities. Spring and fall provide the perfect transition between seasons, showcasing the natural beauty and outdoor adventures that make the region a great place to live, work, and play.