Winter Mountain Patrol - Giants Ridge

Guest Services Inc; Biwabik (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Mountain passes for employees

Family discounts

Flexible scheduling

Discounts on food and gear

Team environment

Job summary

Guest Services, Inc. operates Giants Ridge in Minnesota and relies on Mountain Patrol to keep guests safe on the slopes while providing timely emergency care and safety education.

Patrollers will enforce mountain policies, assist guests, and perform trail maintenance as part of a seasonal, full or part-time team focused on welcoming visitors and ensuring a fun, safe resort experience.

Qualifications

• High School Diploma/GED; 15–17 years old may be eligible for Young Adult Patroller program.
• CPR/AED certification required.
• OEC certification or EMT/Paramedic certification preferred.
• Ability to ski/snowboard proficiently.
• Strong communication and customer service skills.

Responsibilities

• Ski/snowboard to open and close trails as assigned.
• Greet guests and educate on mountain safety.
• Enforce safety regulations and take disciplinary action as needed.
• Administer first aid/CPR and transport injured guests.
• Maintain reports and communicate with other departments.

Skills

Skiing/snowboarding skills

CPR/AED

OEC certification

EMT certification

Guest service

Communication skills

Education

High School Diploma or GED

Job description

Compensation Amount: 20.00 USD Hourly

Job Summary: Mountain Patrol addresses the safety of the mountain and guests by providing emergency care and attending to safety issues on the mountain.

ESSENTIAL FUNCTIONS

Skiing or snowboarding to perform trail and mountain opening and closing procedures as assigned. As directed, patrol assigned patrol work area regularly while consistently greeting and engaging guests to promote a fun, safe and friendly atmosphere. Help educate guests about mountain safety through active personal contact. Stop reckless skiers, and snowboarders and enforce Your Responsibility Code, Giants Ridge safety regulations and policies, including taking appropriate disciplinary action as needed. Administer emergency care / first aid / CPR when necessary. Safely and skillfully transport injured to patrol room. Be proficient with lift evacuation procedures and skills. Recognize and address existing and potential safety hazards. As directed, perform daily trail maintenance including but not limited to marking trail openings and closures, placing/maintaining signage and fencing, and marking obstacles. Understand the function of the equipment used and standard procedures for its care and safe operation. Maintain clean, safe and professional work areas. Develop and maintain appropriate reports and records as set forth by Giants Ridge patrol policy and procedures. Maintain communication with other departments.

SKILLS AND KNOWLEDGE REQUIREMENTS INCLUDE

• Proficient ski/snowboarding skills.
• High School Diploma/GED - 15 to 17 years old may be eligible for Young Adult Patroller program.
• CPR/AED Certification required.
• Minimum Outdoor Emergency Care (OEC) certified, Certified Emergency Medical Technician (EMT) or paramedic - must be able to successfully challenge OEC course material.
• Ability to demonstrate proficiency in skiing or snowboarding.
• Ability to proficiently handle patient transportation equipment.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities.
• Ability to learn and develop new skills.
• Ability to problem solve.
• Strong communication skills, written and verbal.
• Excellent customer service.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot, skis or snowboard to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, ability to lift, roll, pull and carry up to 200+ pounds with assistance. The ability to follow established policies and procedures when operating a snowmobile and/or UTV on the mountain. Ability to withstand extreme cold, wet and hot weather for long periods of time. Ability to stand or sit for long periods of time. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a fast-paced environment. Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Ski/snowboard equipment
• UTV
• Wheeled rescues litter/toboggan
• Computer
• Handheld power tools

Giants Ridge, managed by Guest Services, is looking for qualified individuals to join our Mountain Patrol Team this winter.

As a member of our Mountain Patrol Team, you will play an important role in ensuring the safety and enjoyment of our guests while contributing to the integrity of our mountain operations.

Responsibilities include patrolling designated mountain areas on mountain skis or snowboard, assisting riders, enforcing safety regulations and responding to guest injuries.

If you’re passionate about the outdoors, skilled on the slopes, and want to be part of a team that keeps guests safe while they enjoy our premier ski area, we’d love to hear from you!

This is a seasonal, full or part-time position with scheduling flexibility.

What We’re Looking For:

• Strong skiing or snowboarding skills with the ability to navigate all terrain confidently
• A commitment to safety and guest service
• Ability to work outdoors in all winter weather conditions
• Current Outdoor Emergency Care (OEC), Emergency Medical Technician (EMT) or Wildlife Fire & Rescue (WFR) certification or ability to obtain.
• Must have own equipment.

Our team members enjoy amazing benefits such as:

• Mountain Perks - Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Discounts - Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends - Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling - We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! - Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota’s Superior National Forest, Giants Ridge is a four-season, family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer features world-class golf and lift-served mountain biking, while winter brings incredible skiing, snowboarding, fat tire biking, and more. Guests and employees alike can enjoy the Pool & Sauna Haus, along with dining, lodging, and a variety of year-round recreational amenities. Employees also have access to discounted lesson opportunities to help them develop new skills and make the most of the Giants Ridge experience. Beyond the resort, the Iron Range region offers abundant outdoor recreation, including lakes and waterways for boating, fishing, and paddling, as well as extensive trail networks for hiking, snowmobiling, and other seasonal activities. Spring and fall provide the perfect transition between seasons, showcasing the natural beauty and outdoor adventures that make the region a great place to live, work, and play. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.