Golf Operations Manager

BlueStar Resort & Golf; Peoria (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

PTO 120 hours/year

7 paid holidays

401(k) after 30 days

Job summary

BlueStar Resort & Golf in Peoria, AZ is seeking a Golf Operations Manager to lead the golf club operations and support the Director of Golf in delivering exceptional guest experiences. This role manages budgeting, events, staff performance, and merchandising to drive revenue and service standards.

The position requires a Bachelor's degree or equivalent, with 1–3 years of supervisory experience in hospitality or HOA environments. A flexible schedule, evenings and weekends, is expected.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 1–3 years event planning, budgeting, and supervision experience preferred.
• Experience in hospitality or HOA is a plus.
• Proficient with Microsoft Office; CMS a plus.

Responsibilities

• Lead golf club operations and report to Director of Golf.
• Maintain standards of guest service across facilities and events.
• Assist with budgeting, revenue, and business development.
• Supervise staff and manage hiring processes.
• Oversee merchandising and shop organization.

Skills

Customer service

Leadership

Budgeting

Communication

Scheduling

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Club Management System

Job description

Trilogy® at Vistancia®: Golf Club & V’s Taproom

Trilogy at Vistancia is comprised of three feature club experiences, the golf club, the original community centerpiece, Kiva Club, and the recently introduced Mita Club. The golf course, the feature restaurant, V's Taproom, the full-service Alvea Spa, and the events & weddings venue are all available to the public.

Where:

Peoria, 40 minutes west of Scottsdale & Northwest of downtown Phoenix, Arizona

Pay: $50,000-$60,000 annual + 75% Commission on Lessons

Benefits:

• New management full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment.
• Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.
• Full-Time team members are eligible for 7 paid holidays annually.
• All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

The Golf Operations Manager works in conjunction with the Director of Golf and is directly responsible for the overall smooth operation of the Golf club.This position reports to the Director of Golf.

KEY RESPONSIBILITIES:

• Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals.
• Ensure that a consistent set of superior standards of customer service are meeting or exceeding the expectations of guests at all Golf Club facilities and events.
• Provide strategic intelligence to partners and clients regarding all Golf Club initiatives, including but not limited to, vision, branding, Food & Beverage, and Operations.
• Assist the Club General Manager in establishing goals and processes for measuring sales, revenue, new projects, and business development for the Golf Club.
• Support the hiring process. Supervise team members and maintain effective communication related to Golf Club operations, safety, and employee concerns.
• Assist with budget planning and monitoring support to assure revenues and expenses are achieving and exceeding the department’s financial sales goals.
• Oversees all merchandising activities including retail budgeting and ordering.
• Oversees overall Golf shop organization; completes all administrative duties for Golf Club Operations.
• Serve as Manager on Duty when the Golf Club General Manager is not available.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills, including the ability to lead, cooperate, and motivate.
• Must be a role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• Bachelor's degree preferred or equivalent combination of educational background and work experience.
• One to three years’ event planning, budgeting, and supervisory experience preferred.
• Previous knowledge or experience working in a homeowner association preferred.
• Experience in the hospitality industry a plus.
• Computer literate with a high level of proficiency in Microsoft Office and PC technology.
• Club Management System software a plus.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of members, customers, or team members.
• Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule, to include evenings and weekends.
• Valid driver’s license is required.

WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position generally operates in a professional indoor office environment, but also includes walks around the facility with exposure to outdoor conditions. There is routine use of standard office equipment, such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER