Golf Guest Experience Concierge

Troon; Harrisburg, Northern (Dauphin County, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Troon invites applications for the Starter role to support guest services and pace of play on the golf course. You will guide players to the first tee and assist with check-in while delivering friendly, informed customer service.

Ideal candidates maintain a professional appearance, communicate clearly, and help enforce course policies. Must have a valid driver’s license and be comfortable working outdoors in varying conditions, including weekends and holidays.

Qualifications

• Must have a valid driver’s license (if driving golf cars or driving range equipment)
• Must have a strong work ethic
• Must have friendly personality and enjoy working with the public
• Must be organized and able to work well in fast paced environment
• Must have strong customer/guest orientation
• Must have strong communication and interpersonal skills
• Must be dependable
• Working knowledge of the game of golf preferred

Responsibilities

• Maintains professional appearance
• Provides information regarding the golf course, play time and other golf related issues
• Provides customer service to arriving guests to help expedite check-in process
• Verifies that all revenues have been properly recorded by inspecting receipts for all players before they begin play on the golf course
• Keeps golf shop personnel informed regarding pace of play off the first tee
• Supplies guests with scorecards, pencils and other items if needed
• Advises guests of course conditions and expected pace of play
• Implements and supports all course policies and programs as communicated by management
• Observes pace of play on the golf course
• Assists slower groups/players and requests them to speed up play, where appropriate
• Requests slower playing groups to allow others to play through, if appropriate
• Report’s pace of play to starter and golf shop personnel
• Assists starter on the first tee if needed during heavy demand periods
• Reports infractions to appropriate golf shop personnel (Head Pro, 1st Assistant, etc.)
• Ensures that all guests/players are following golf course rules and etiquette
• Performs other duties as assigned by supervisor or manager

Skills

Driver's license

Strong work ethic

Friendly personality

Organized

Guest/customer orientation

Communication skills

Dependable

Golf knowledge preferred

Job description

Troon invites applications for the Starter role to support guest services and pace of play on the golf course. You will guide players to the first tee and assist with check-in while delivering friendly, informed customer service.

Ideal candidates maintain a professional appearance, communicate clearly, and help enforce course policies. Must have a valid driver’s license and be comfortable working outdoors in varying conditions, including weekends and holidays.