Golf Course Starter/Ranger

The Sea Pines Resort; Hilton Head Island (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

The Sea Pines Resort is seeking a Golf Starter / Ranger to welcome guests, verify tee times, and ensure smooth pace of play across the course. You will serve as a hospitality ambassador, share course etiquette, and support safety and course operations to deliver a memorable golfing experience.

Responsibilities include communicating daily conditions, assisting guests with questions, maintaining logs, and coordinating with the Golf Shop and staff to uphold service standards.

Qualifications

• High school diploma or GED preferred.
• Minimum 1 year of customer service, hospitality, golf operations, or related experience preferred.
• Thorough knowledge of golf, etiquette, and pace-of-play expectations.
• Excellent interpersonal and guest-service skills.
• Ability to stay professional and composed with guests.

Responsibilities

• Welcome members and guests with southern hospitality and provide a warm first impression.
• Verify tee times and ensure groups are prepared for play.
• Communicate course conditions, local rules, and pace-of-play expectations.
• Facilitate timely start of play and assist guests with questions.
• Maintain records of tee sheet activity and operational information.
• Patrol the course to ensure pace of play and guest enjoyment.
• Address bottlenecks, slow play, and on-course concerns professionally.
• Report safety hazards and maintenance concerns to the proper staff.
• Assist with locating lost-and-found items and delivering urgent messages.

Skills

Guest service

Communication

Problem solving

Teamwork

Time management

Education

High school diploma or GED

Job description

Job Summary

The Golf Starter / Ranger plays a vital role in delivering an exceptional golf experience for members and guests at The Sea Pines Resort. This position serves as an ambassador of hospitality by welcoming players, ensuring efficient pace of play, maintaining course etiquette and safety standards, and supporting the overall operation of the golf facility. The Starter/Ranger helps create a positive, memorable experience while preserving the quality and integrity of the golf course.

Starter Responsibilities

• Welcome members and guests with genuine Southern hospitality and provide a warm, professional first impression.
• Verify tee times and ensure groups are properly scheduled and prepared for play.
• Communicate daily course conditions, local rules, pace-of-play expectations, and any special instructions.
• Facilitate the timely and orderly start of play for all groups.
• Assist guests with questions regarding the golf course, facilities, and resort amenities.
• Foster positive relationships with members and guests while promoting The Sea Pines Resort service standards.
• Maintain accurate records and logs of daily tee sheet activity and operational information.
• Communicate effectively with the Golf Shop and outside operations staff to ensure a seamless guest experience.
• Patrol the golf course to ensure smooth pace of play and an enjoyable experience for all golfers.
• Monitor and assist groups to maintain established pace-of-play guidelines.
• Verify player registration and proper course access.
• Professionally address bottlenecks, slow play, and on-course concerns while maintaining a positive guest experience.
• Assist in resolving player questions regarding golf etiquette, course rules, and resort policies.
• Monitor course conditions and report safety hazards, maintenance concerns, or damaged areas to appropriate personnel.
• Encourage proper golf course care and respect for resort property.
• Respond appropriately to guest needs, including minor first-aid situations and emergency communication.
• Assist with locating and returning lost-and-found items.
• Deliver urgent messages to golfers when necessary.
• Maintain accurate logs of daily activities, incidents, and guest interactions.

Ranger Responsibilities

• Patrol the golf course to ensure smooth pace of play and an enjoyable experience for all golfers.
• Monitor and assist groups to maintain established pace-of-play guidelines.
• Verify player registration and proper course access.
• Professionally address bottlenecks, slow play, and on-course concerns while maintaining a positive guest experience.
• Assist in resolving player questions regarding golf etiquette, course rules, and resort policies.
• Monitor course conditions and report safety hazards, maintenance concerns, or damaged areas to appropriate personnel.
• Encourage proper golf course care and respect for resort property.
• Respond appropriately to guest needs, including minor first-aid situations and emergency communication.
• Assist with locating and returning lost-and-found items.
• Deliver urgent messages to golfers when necessary.
• Maintain accurate logs of daily activities, incidents, and guest interactions.

Qualifications

• High school diploma or GED preferred.
• Minimum 1-year of customer service, hospitality, golf operations, or related experience preferred.
• Thorough knowledge of the game of golf, golf etiquette, and pace-of-play expectations.
• Excellent interpersonal and guest-service skills.
• Ability to remain professional and composed when handling guest concerns or conflicts.
• Self-motivated and capable of working independently with minimal supervision.
• Strong organizational, communication, and time-management skills.
• Ability to collaborate effectively within a team-oriented environment.

Required Skills And Competencies

Guest Service Excellence

• Demonstrates a commitment to delivering exceptional experiences for members and guests.
• Maintains a friendly, approachable, and professional demeanor at all times.
• Anticipates guest needs and responds promptly and effectively.

Communication Skills

• Ability to clearly communicate information, policies, and instructions to guests and team members.
• Capable of handling one-on-one and group interactions with professionalism and confidence.

Problem Solving & Decision Making

• Uses sound judgment to address operational issues, guest concerns, and pace-of-play challenges.
• Works within department guidelines to resolve guest concerns efficiently and effectively.

Physical Requirements

• Frequently stand and walk for extended periods.
• Regularly use hands and arms to handle equipment and perform job-related tasks.
• Occasionally bend, kneel, crouch, reach, balance, or climb.
• Lift and/or move:
• Up to 10 pounds regularly
• Up to 25 pounds frequently
• Up to 50 pounds occasionally
• Ability to communicate effectively in person and via radio.
• Ability to operate a golf cart safely and navigate the golf course terrain.
• Possess visual acuity sufficient to monitor play, inspect course conditions, and identify safety concerns.

Work Environment

• Work is performed primarily outdoors in varying weather conditions, including heat, humidity, sun, wind, and rain.
• Regular operation of a golf cart throughout the course.
• Exposure to typical golf course conditions and terrain.
• Weekend, holiday, and flexible scheduling availability is required based on business needs.

Licenses and Certifications

• Valid driver's license required.
• CPR/First Aid certification preferred (or ability to obtain certification upon hire).

The Sea Pines Resort Culture

At The Sea Pines Resort, we are committed to creating exceptional experiences for our guests while fostering a culture of hospitality, professionalism, teamwork, and respect. Team members are expected to serve as ambassadors of the resort brand and contribute to maintaining our reputation as one of the premier golf and vacation destinations in the country.