GOLF CONCESSION ATTENDANT

Clear Destination Inc.; Columbia (MD); On-site; USD 1,791,000 - 2,617,000; Part time

Benefits offered by this job

Part-time benefits

Fit & Play membership

Wellness benefits with perks

Paid leave

Job summary

Columbia Association seeks a Golf Concession Attendant to provide friendly food and beverage service at Hobbits Glen, with strong customer service and knowledge of golf programs. You will work outdoors in varied weather, learn menu items, and assist with inventory and POS transactions, ensuring guest satisfaction and safety.

The role requires 18+ hours weekly during the season, CPR/First Aid within 90 days, and TAM certification.

Qualifications

• Must be at least 18 years of age.
• Must possess a valid driver’s license.
• Average of 18 hours of weekly availability during the season (April 1 – October 31).
• CPR/AED/BBP and First Aid certification within 90 days of hire.
• TAM (Techniques of Alcohol Management) certification.

Responsibilities

• Provide food and beverage service at Hobbits Glen Snack Bar and Beverage Cart.
• Process sales through the Point of Sale system and complete transactions accurately.
• Ensure snack bar areas meet sanitation standards and maintain inventory.
• Deliver friendly, hospitable guest experiences and resolve concerns promptly.
• Support special events and collaborate with the General Manager and F&B staff.

Skills

Customer service

Interpersonal communication

Attention to detail

Flexibility

Tools

Microsoft Windows

Microsoft Office

Point of Sale system

Job description

Golf Concession Attendant

Summary: Under supervision, the Golf Concession Attendant will perform essential operational functions in accordance with the standard operating procedures of both the Columbia Association and the Sport and Fitness Department. The Golf Concession Attendant will be responsible for providing excellent customer service while providing food and beverage service to our customers. This position involves frequent public interaction and manual labor with exposure to various weather conditions including sun, rain, heat, snow, and cold. The Golf Concession Attendant responds to customers’ needs to enhance the experience at Hobbits Glen. Attendant is knowledgeable of all golf programs offered and assists in the promotion of programs.

Essential Duties & Responsibilities:

• 1. Performs all duties in accordance with the Columbia Association mission, vision, and values
• 2. Be consistently punctual and available to work on scheduled dates/times.
• 3. Projects a positive image of Columbia Association through professional appearance, language, and behavior
• 4. Performs simple food preparation and serves food and drinks at the Hobbits Glen Snack Bar and Beverage Cart. Facilitates a friendly, hospitable environment on the turn. Ensures quality of product and service with intent to provide the highest level of member and guest satisfaction, anticipating their wants and needs.
• 5. Learns and remembers members’ names and preferences.
• 6. Stays familiar with, and accurately describes menu items and their preparation. Ensures accuracy of orders and that they meet Turnhouse quality standards.
• 7. Performs Snack Bar opening and closing procedures.
• 8. Processes sales through the Point of Sale system. Completes transactions and closing paperwork accurately and timely. Ensures chit charges are accurate and settled to the correct account.
• 9. Addresses members’ concerns immediately and to their satisfaction. Communicates any problems and potential issues to management.
• 10. Organizes snack bar inventory and carry out necessary stocking and replenishment duties (snacks, drinks and ice in the beverage cart)
• 11. Requisitions items as needed and notifies the F&B department of expected shortages in a timely manner.
• 12. Ensures sanitation standards are met in the Snack Bar area.
• 13. Assists with special events as designated by the General Manager.
• 14. Performs other duties as designated by the General Manager and senior management.
• 15. Be knowledgeable about Columbia Association programs and amenities
• 16. Shows genuine care for our guests by owning and swiftly resolving their concerns
• 17. Builds meaningful relationships by delivering a memorable and fun guest experience
• 18. Proactively address the expressed and unexpressed wishes of our guests
• 19. Be receptive and responsive to all forms of constructive feedback
• 20. Fosters a cooperative environment by setting fellow team members up for success and choosing a positive attitude at work
• 21. Be consistently prompt in responding to internal communication efforts
• 22. Promotes a hospitable environment by greeting everyone with a smile and practicing Columbia Association’s 6/12 rule.
• 23. Ensures team member and guest adherence to club safety procedures and immediately report any incidents to supervisor
• 24. Exercises adaptability to change and capitalizes on available training opportunities
• 25. Stays updated on daily course developments and communicate consistent, thorough information to customers
• 26. Attends staff meetings when required; Carries out necessary stocking and replenishment duties (snacks, drinks and ice in the beverage cart)
• 27. Communicates with front desk staff and outside services.
• 28. Knows all rules and enforce them Records and reports all complaints to the Assistant General Manager.

The candidate must achieve (at minimum) the following:

• Within 30 days of hire: Complete CATO (Columbia Association Training Orientation)
• Within 30 days of hire: Attend and complete all three modules of Introduction to Service Excellence
• Within 90 days of hire: Obtain CPR/AED/BBP and First Aid certification
• Within 90 days of hire: Complete Columbia Association Compliance Essentials LMS online course
• Must be at least 18 years of age
• Must possess a valid driver’s license
• Must be able to provide an average of 18 hours of weekly working availability during the working season (April 1st - October 31st) within the Golf Division
• Possess strong interpersonal communication and customer service skills
• Ability to utilize telephones, computers, Microsoft Windows and Office products, email, and the internet.
• Ability to effectively handle a variety of responsibilities in a fast-paced, stressful work environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Previous job experience in the golf industry and/or in a customer service capacity
• Familiarity with the golf industry and terminology
• TAM (Techniques of Alcohol Management) certified.
• Ability to stand and walk during entire shift
• Ability to bend and reach
• Ability to lift and carry items up to 35 pounds
• The physical and work environment described, are representative of those that must be met by an employee to successfully perform the function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical Environment: The duties of this job include physical activities such as climbing, balancing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, lifting, standing, walking, grasping, feeling, talking, hearing/listening, seeing, observing and repetitive motions.
• This job is performed in an outdoor environment and may include exposure to inclement weather conditions.
• Applicants will be required to work weekends and holidays.
• Applicants will be required to work in fast paced, environment
• The pay rate for this position is $16.00/per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/ Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/ perks and paid leave