Golf Club Services Specialist

PGA TOUR Superstore, co; Northbrook (IL); On-site; USD 20,457 - 29,136; Part time

Job summary

PGA TOUR Superstore in Northbrook, IL seeks a Part-time Club Services Associate to join our golf and tennis team. You will perform club services and maintain premier product displays while delivering top-notch customer experiences.

Responsibilities include re-gripping, re-shafting, loft/lie adjustments, and front-end tasks like returns, exchanges, and promotions. You will document orders and explain repair options clearly.

Qualifications

• Strong communication skills, both verbal and written.
• Basic computer skills with Microsoft Office Suite.
• Ability to organize multiple priorities and meet deadlines.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Club Services Desk and surrounding area in a clean, professional presentation at all times.
• Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
• Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Skills

Communication

MS Office

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Northbrook, IL seeks a Part-time Club Services Associate to join our golf and tennis team. You will perform club services and maintain premier product displays while delivering top-notch customer experiences.

Responsibilities include re-gripping, re-shafting, loft/lie adjustments, and front-end tasks like returns, exchanges, and promotions. You will document orders and explain repair options clearly.