Golf Club Fitter & Client Experience Specialist

PXG - Dallas; Plano (TX); Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

PTO and paid holidays

401(k) with company match

Dependent Care and Health Care FSAs

Parental leave

Disability and life insurance

Free set of golf clubs after 90 days

Employee discounts

Smart casual dress code

In-house café with snacks

Calm app access

Job summary

PXG - Dallas is seeking a Master Fitter to engage clients in our retail store and through mobile fittings, delivering expert club fittings and top-tier service. You will gather client data, educate customers on PXG products, and drive the fitting experience with strong product knowledge.

The role requires a strong client focus, excellent communication, and the ability to coordinate schedules, inventory, and orders. Travel is occasional for mobile fittings and events within the metro area.

Qualifications

• Superior customer service skills.
• Excellent written and verbal communication.
• Driver's License and ability to drive a mobile fitting van.
• Microsoft Office and basic computer skills.

Responsibilities

• Provide exceptional client experience while properly custom-fitting all potential PXG clients, ensuring the best possible equipment for them.
• Maintain a positive, client-focused attitude by listening, understanding, and responding to their needs and offering creative solutions.
• Engage with PXG clients within the store, utilize product knowledge to educate and move clients into the fitting experience.
• Gather, input, and report back customer-based data.
• Provide clear and consistent follow-up promptly to all existing and potential clients.
• Demonstrate strong communication and collaboration between team members.
• Increase revenue while meeting deadlines and working in an organized manner.
• Manage and organize daily/weekly schedules in conjunction with team members to maximize revenue and efficiency.
• Input daily client orders accurately and track all orders through delivery to confirm the accuracy and client satisfaction.
• Demonstrate superior product knowledge.
• Support the store team in operational tasks as required by leadership, i.e., inventory, client order management, and opening/closing responsibilities.
• Assist with Call Center inbound and outbound calls utilizing Player Support Procedures and Processes
• Help execute green grass fitting days and other store awareness events around the metro when needed
• Perform other related duties as required

Skills

Customer service

Communication

Driver's license

Computer basics

Education

HS Degree or equivalent

BA/BS preferred

Tools

Microsoft Office

Job description

PXG - Dallas is seeking a Master Fitter to engage clients in our retail store and through mobile fittings, delivering expert club fittings and top-tier service. You will gather client data, educate customers on PXG products, and drive the fitting experience with strong product knowledge.

The role requires a strong client focus, excellent communication, and the ability to coordinate schedules, inventory, and orders. Travel is occasional for mobile fittings and events within the metro area.