Elite Golf Club Fitter & Client Experience Lead

PXG - Boston; Framingham (MA); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Generous PTO and paid holidays

401(k) with company match

Dependent Care and Health Care FSAs

Paid parental leave

Employer paid short-term disability

Free set of golf clubs after 90 days

Employee discounts

Smart Casual Dress Code

In-house café with coffee and snacks

Unlimited Calm app access

Job summary

PXG - Boston is hiring a Master Fitter to engage clients in-store and during mobile fittings, ensuring the correct PXG clubs are selected and fitted for optimal performance.

The role emphasizes exceptional service, product knowledge, and accurate data gathering, with opportunities to travel to golf courses for on-site fittings and events. Base pay starts at $45,000 with commissions, aiming for $70,000–$90,000 in total earnings.

Qualifications

• HS Degree or equivalent required.
• 2+ years of golf fitting and/or sales experience preferred.
• Prior club fitting/building experience is preferred.

Responsibilities

• Provide exceptional client experience while properly custom-fitting all potential PXG clients, ensuring the best possible equipment for them.
• Maintain a positive, client-focused attitude by listening, understanding, and responding to their needs and offering creative solutions.
• Engage with PXG clients within the store, utilize product knowledge to educate and move clients into the fitting experience.
• Gather, input, and report back customer-based data.
• Provide clear and consistent follow-up promptly to all existing and potential clients.
• Demonstrate strong communication and collaboration between team members.
• Increase revenue while meeting deadlines and working in an organized manner.
• Manage and organize daily/weekly schedules in conjunction with team members to maximize revenue and efficiency.
• Input daily client orders accurately and track all orders through delivery to confirm the accuracy and client satisfaction.
• Demonstrate superior product knowledge.
• Support the store team in operational tasks as required by leadership, i.e., inventory, client order management, and opening/closing responsibilities.
• Assist with Call Center inbound and outbound calls utilizing Player Support Procedures and Processes.
• Help execute green grass fitting days and other store awareness events around the metro when needed.
• Perform other related duties as required.

Skills

Superior customer service

Excellent written and verbal comms

Driver's license

Microsoft Office

Education

HS Degree or equivalent

BA/BS degree preferred

Job description

PXG - Boston is hiring a Master Fitter to engage clients in-store and during mobile fittings, ensuring the correct PXG clubs are selected and fitted for optimal performance.

The role emphasizes exceptional service, product knowledge, and accurate data gathering, with opportunities to travel to golf courses for on-site fittings and events. Base pay starts at $45,000 with commissions, aiming for $70,000–$90,000 in total earnings.