Golf Cart Attendant

BENCHMARK; Roanoke (WV); On-site; USD 17,000 - 21,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Golf Cart Attendant to ensure guests have a smooth and enjoyable golfing experience. You will greet guests, assist with bag handling, and support our team with a friendly, can-do attitude at Stonewall Resort.

This role requires professional grooming, punctuality, and the ability to work flexible hours, including evenings, weekends, and holidays, to meet guest needs and event demands at the resort.

Qualifications

• Greet guests in a courteous and efficient manner.
• Provide excellent customer service to all guests.
• Maintain professional appearance with nametag.
• Ability to work flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Perform duties in a professional manner per company policies.
• Load golf bags onto golf carts.
• Clean and care for golf carts.
• Set and clean driving range tee.
• Provide assistance as needed by supervisor.
• Give directions to locations within the resort.
• Answer guest questions with friendly, helpful service.

Skills

Guest interaction

Customer service

Tools

Golf carts

Range ball picker

Range ball washer

Manual gas pump

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture‑perfect, "Close to Nature" park acres.

What you will have an opportunity to do:

We are looking for a highly motivated, and customer focused to join our team as a Golf Cart Attendant! As a Golf Cart Attendant, you are responsible for ensuring guests have an enjoyable golf experience by greeting guests in a courteous and efficient manner, getting their golf bags setup on the carts and assisting with any requested needs. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property!

Your role:

The Golf Cart Staff is responsible for professional guest interaction always adhering to our Benchmark Core Commitments.

JOB DESCRIPTION

• Perform all duties in a professional manner and in accordance with company policies.
• Pick up range balls.
• Clean and care for golf carts.
• Load golf bags into golf carts.
• Set and clean driving range tee.
• Flexibility to work a varied schedule due to business levels and industry demand, including evenings, weekends & holidays.
• Follow all safety procedures to ensure a safe working environment.
• Give clear and concise directions to various locations in the resort.
• Answer guest questions using excellent customer service skills.
• Must be well groomed, with nametag on at all times while working on the property.
• Must be well‑mannered, display a helpful attitude at all times, greet guests when encountered, show appreciation to the guest for being at the resort, show willingness to help guests and employees at all times.
• Provide assistance in other job classifications as determined necessary by immediate superior.

What are we looking for? TOOLS, MACHINES, AND/OR EQUIPMENT USED

• Computer
• keyboard
• printer
• multi‑line phone system
• photocopier
• golf carts
• range ball picker
• range ball washer
• manual gas pump

Compensation:

- Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.