Gold Country Hotel Front Desk

Maverick Gaming LLC; Elko (NV); On-site; USD 18,597 - 19,286; Full time

Benefits offered by this job

Paid Time Off

Flexible schedules

Medical, Vision, and Dental insurance

Short-Term/Long-term Disability Insurance

Education Reimbursement up to $5,250 annually

401k plan

Employee meal discount program

Housing options available after 90 days

Job summary

Maverick Gaming LLC is looking for a Front Desk Agent at the Gold Country Hotel in Elko, Nevada. The role involves providing excellent customer service, managing guest check-ins and check-outs, and handling reservations. Ideal candidates must possess strong multitasking abilities and be at least 21 years old for a Nevada Gaming license. The position offers a pay range of $13.50 - $14 per hour and includes several benefits like paid time off, flexible schedules, and insurance options.

Qualifications

• Must possess excellent customer service skills.
• Be able to read, write and typing skills.
• Must be able to multitask.

Responsibilities

• Provide superior guest service.
• Check guests in/out of hotel.
• Assist guests with any questions and address concerns.

Skills

Excellent customer service skills

Multitasking

Attention to detail

Job description

Description

Description

Team Members Will Enjoy

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• And more!

*Housing options available after 90 days*

Pay Range: $13.50 - $14 per hour

The Gold Country Hotel Front Desk performs a variety of duties for guests of hotel. Operates PBX and answers all incoming calls and transfers calls to the appropriate department. Enters all reservations/cancellations and follows through on any changes requested by guest. Registers and assigns rooms to guests, issues rooms keys, computes bill and collects payment for stay. Answers all guest inquiries to the best of your ability.

Responsibilities

• Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Check guests in/out of hotel.
• Issue room keys and collect payment for room.
• Responsible for shift paperwork and Front Desk bank.
• Assist guests with any questions and address concerns.
• Use PBX Phone System.
• Responsible for communicating using radio equipment with Security, Maintenance, Housekeeping, Slot Department and the shuttle.
• Answer all incoming calls and transfer to the correct departments.
• Enter reservations and cancellations as requested by guests.
• Set up wake up calls for guests.
• Performs related and/or other duties as required.
• Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s.
• Set/Reset Pin numbers for Player club card accounts.

Requirements

• Must possess excellent customer service skills.
• Be able to read, write and typing skills.
• Must be able to multitask.
• Must be 21 years or older and obtain a Nevada Gaming license.
• AML Training
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
• Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

For more information on E-Verify, or if you believe that your employer have violated its E-Verify responsibilities, please contact DHS.

888-897-7781

E-Verify.gov