GNOSC Service Delivery Manager

Cimarron Software Services, Inc.; Colorado Springs (CO); Presencial; USD 128 000 - 153 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

401(k) contributions

Educational reimbursement

PTO & holidays

Wellness program

Resumo da oferta

Cimarron Software Services, Inc. is seeking a GNOSC Service Delivery Manager to support the Missile Defense Agency on the IRES contract at Schriever Space Force Base near Colorado Springs.

This full-time, onsite role leads GNOSC operations and supervises Watch Officers, NOC, and MST engineers, ensuring rapid incident response and robust service delivery. The role emphasizes government customer interaction, SLA adherence, and leadership in ITIL-based processes with DoD compliance and security

Qualificações

• US citizenship required due to facility security.
• 10+ years general full-time work experience.
• 5+ years in IT operations management or NCC/EOC roles.
• 1+ year in a management or leadership role.

Responsabilidades

• Direct daily 24x7x365 GNOSC operations.
• Provide oversight to Watch Officers, NOC Engineers and MST Engineers.
• Escalate complex IT incidents and maintain SLAs.
• Communicate status, remediation plans, and actions to executive leadership.
• Ensure ITIL-based continuous service improvement and DoD 8570/8140 compliance.

Conhecimentos

Leadership

Incident management

IT operations

NOC/EOC

ITIL/DoD governance

Security clearance (Secret)

Formação académica

Bachelor’s degree in CS/IT

Ferramentas

Remedy

SolarWinds

StructureWare Datacenter

Descrição da oferta de emprego

GNOSC Service Delivery Manager - (ISDM100126.1)

GNOSC Service Delivery Manager

Location

Remote/Onsite/Hybrid

100% Onsite

Job Type

Full-time

# of Hires Needed

1

Education

None

Travel

Up to 10%

Security Clearance Required

Secret

Pay Range (All offers will be based on experience)

$128,000 - $153,000/yr.

Position Introduction/Key Duties

Cimarron is seeking a GNOSC Service Delivery Manager to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at either Schriever Space Force Base in the Colorado Springs, CO area.

Key Duties:

• Direct daily activities of the continuous 24x7x365 GNOSC environment.
• Provide administrative and technical oversight to Watch Officers, NOC Engineers and MST Engineers.
• Serve as an escalation point for complex IT incidents, outages, and service degradations.
• Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).
• Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer.
• Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.
• Coordinate the Mission Support Schedule with the MST Lead, NOC Lead and Senior Watch Officer (SWO) to ensure all CIO assetsdirectly support event requirements, exercises, and war games in a geographically distributed enterprise.
• Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
• Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.
• Serve as the primary CAM, managing the GNOSC Charge Codes, validating the Estimate to Completion (ETC) and the Variance Analysis Report (VAR)
• Ensure the GNOSC accounts stay within the prescribed thresholds set by the contract Hiring Manager.
• Work with the GNOSC Manager to determine appropriate position fills, back fills, and team manning.
• Serve as a primary hiring manager for the GNOSC; works with SWO, NOC Lead, and MST Lead to ensure a competitive and through hiring process.

Required Skills, Experience, and Education:

• Due to facility security requirements, only U.S. citizens are eligible for consideration at the time.
• Ability to complete a pre-employment background check and drug screening, which will include but is not limited to testing for marijuana use.
• This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.
• 10or more years of general full-time work experience (may be reduced with completion of advanced education).
• 5 or more years of experienceof progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
• 1 or more years of experience working in a management or leadership role.

Desired Skills, Experience, and Education:

• Active TS/SCI clearance.
• Bachelor’s degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
• Extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
• Advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
• Familiar with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter.
• Working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
• Experience running operations centers for large complex organizations.
• Understanding of military organizations and structures
• Experience working with DISA and DREN.

This position is anticipated to close to applications on October 12, 2026. If the application window is extended, this posting will be updated.

Business Profile:

Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Cimarron offers an outstanding Benefits Package including:

• Major Medical and Hospitalization
• Vision Care
• Preventive Care
• Ancillary Benefits
  • Life Insurance and AD&D
  • Short-Term Disability Insurance
  • Voluntary Long-Term Disability Insurance
  • Voluntary Additional Life and Dependent Life Insurance
• 401(k) with Company Matching
• Flexible Spending Accounts
• Direct Deposit
• Other Benefits
  • Paid Time Off (PTO) and Holiday Leave
  • Education Reimbursement
  • Wellness Program

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