GNOC Tier II Technician Incident Management

A&M Technologies, Inc.; Sully Square (VA); On-site; USD 51,000 - 67,000; Full time

Job summary

A&M Technologies, Inc. seeks a Network Operations Center Tier II Incident Management Technician to manage network operations, troubleshoot incidents, and ensure device compliance. Ideal candidates will have 10 years of relevant experience, technical knowledge of networking standards, and familiarity with Microfocus and ServiceNow tools. This full-time position promises a dynamic and engaging work environment focused on telecommunications.

Qualifications

• 10 years experience required, mix of education/work history.
• Compliance with DoD 8140 IAT Level 2.
• Ability to troubleshoot OSI layers 1, 2, and 3.

Responsibilities

• Support installation and maintenance of LAN/WAN devices.
• Respond to and resolve incident tickets in ServiceNow.
• Leverage OSI knowledge for troubleshooting network issues.

Skills

Networking Knowledge

Incident Troubleshooting

Technical Communication

Education

Doctorate (or equivalent experience)

Master's (or equivalent experience)

Bachelor's (or equivalent experience)

Tools

ServiceNow

Microfocus

Riverbed

Job description

1 week ago Be among the first 25 applicants

A&M Technologies, Inc. has an opening for aNetwork Operations Center (CNOC) Tier II Incident Management Technicianto support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

The job duties of the CNOC Tier II Incident Management Technician are as follows:

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices
• Respond to, update, and resolve incident tickets within ServiceNow
• Administer networks including hardware, systems software, applications software, and all hardware configurations
• Coordinate network operations, maintenance, repairs, or upgrades
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))
• Modify and troubleshoot layer three routing across the enterprise network
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
• Diagnose hardware and software problems and coordinate the replacement of defective components
  

Requirements

Required Clearance: TS SCI CI Poly

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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