GNOC Service Desk Engineer

Equinix; United States; Remote; USD 40,000 - 80,000; Full time

Job description

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values and vital to our success.

Job Summary

The GNOC Service Desk Engineer will be responsible for managing the daily operations of the service desk and representing the team to other stakeholders, helping to ensure that the service desk is constantly developing and improving.

Responsibilities

1. Serve as the first point of contact for customer concerns.

2. Answer all network support-related telephone calls and emails, acknowledging receipt.

3. Log and track incidents and customer concerns from start to resolution.

4. Ensure prompt notification to customers regarding all service-affecting incidents and planned maintenance activities.

5. Generate and analyze network reports.

6. Maintain full compliance with all EQ NOC processes and procedures.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political or organizational affiliation, or any other status protected by applicable law.