GMS Manager

Aramark; Milford Charter Township (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Aramark seeks a proactive Training Coordinator to develop, coordinate, and present Six Sigma (GMS) training for all employees. You will audit processes, relay findings to Safety Director, and cascade implementations with hands-on training across the resort.

Maintain calendars, onboarding for team leaders, and deliver workshops to managers. Ideal candidates bring a bachelor’s in education or management with 1–3 years in guest services or training, and strong MS365 skills.

Qualifications

• Bachelor's degree in education, business management, or related field.
• 1–3 years of business and resort-related experience or equivalent.
• Strong communication and presentation skills.
• Proficient with Microsoft 365 suite.
• Highly organized with attention to detail.

Responsibilities

• Provide visible, high-energy service and teamwork.
• Develop, coordinate, and deliver resort-wide GMS training.
• Complete hands-on training and audits.
• Maintain training calendar and onboarding/offboarding for team leads.
• Prepare reports and scorecards on GMS processes.
• Create training books and AV training aids.
• Ensure compliance with safety and company policies.

Skills

Guest service

Training delivery

Strong communication

Microsoft 365

Organization

Mentoring

Meeting facilitation

Education

Bachelor's degree in education or business management

Tools

Microsoft 365

Job description

Job Description

Responsible for the effective development, coordination and presentation of training and programs of GMS (Six Sigma) for all employees. Audit GMS process site wide and relay all findings to Safety Director. Cascade implementation needs employees and performs hands on training.

Job Responsibilities

• Provide visible, high-energy service.


• Demonstrate a positive attitude, excellent guest service skills and be a team player.


• Develop, coordinate, and deliver resort-wide GMS training


• Complete hands-on training


• Complete Layered Audits with TL/GL


• Complete follow up evaluations from audits with POM/CL and TL/GL


• Complete Quarterly GMS Calibration site wide


• Produce and maintain a training calendar.


• Coordinate the team leader's onboarding/offboarding process along with qualification standards


• Communicate and execute relevant workshops and schedules to managers, online, and in person.


• Design, plan and present staff orientations.


• Administer employee recognition programs including delete and assist in planning staff parties.


• Prepare a variety of reports, service scorecards and measurements around GMS process.


• Create and maintain training books and audio-visual training aids.


• Maintain, and add to the standardization on tasks.


• Validate and maintain document retention for all site GMS teams.


• Report out biweekly progress of BPD reviews and audits


• Audit and ensure the success of Safety Observation Tour tracking


• Present Monthly GMS Basketweaves with each building


• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy.


• Report to work on time and in complete uniform.


• Other duties as assigned.

Qualifications

• Bachelor's degree in education, business management, or other relevant discipline plus one to three years business and resort experience or a combinations of education and experience from which comparable knowledge and skills were acquired.


• Previous guest service and/or training or teaching experience desirable.


• Superior communication, written, multi-tasking and presentation skills.


• Confident and assertive enough to provide on the spot service training.


• Must be computer literate; proficiency with Microsoft 365 suite.


• Must be highly organized and have great attention to detail.


• Ability to deal effectively with all company staff. Proven ability to lead by example and foster mentoring relationships.


• Experience in meeting facilitation desirable.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.