GMP Cleanroom Customer Success Manager

Compass Group USA; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

The Canteen GMP Manager will oversee contamination control and environmental cleaning compliance within ISO 8 and ISO 9 cleanrooms. Responsible for cleaning validation, GMP documentation, and comprehensive SOP reporting.

Manage client relationships and ensure the delivery of high-quality clinical engineering services. Ideal candidates hold a Bachelor's degree, at least five years in GMP environments with strong customer relationships, and experience managing clinical engineering accounts.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Minimum five years GMP environment experience in clinical high customer relationships.
• Experience managing clinical engineering accounts.
• Budgeting and forecasting experience preferred.
• Strong written and oral communication skills.
• Ability to multitask and adapt to change.
• Knowledge of contract administration and office procedures.
• Proficient in Windows-based Office software (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Develop a business plan.
• Controls overhead expenses and attainment of financial goals.
• Reviews and analysis of financial statements with leadership, weekly operating reports.
• Monitors future contract financial reviews and updates.
• Responsible for productivity and staffing that is appropriate to and divisional goals.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Maintains an active stewardship program at multiple levels.
• Administers client surveys and responds in a timely and effective manner.
• Promotes client awareness of program alternatives and the availability of corporate resources.

Skills

GMP experience

Customer relationships

Budgeting

Forecasting

Contract admin

Leadership

Communication

Multitasking

Organizational skills

ISO 8/9

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office

Job description

The Canteen GMP Manager will oversee contamination control and environmental cleaning compliance within ISO 8 and ISO 9 cleanrooms. Responsible for cleaning validation, GMP documentation, and comprehensive SOP reporting.

Manage client relationships and ensure the delivery of high-quality clinical engineering services. Ideal candidates hold a Bachelor's degree, at least five years in GMP environments with strong customer relationships, and experience managing clinical engineering accounts.