GMET Associate

University of Utah; Salt Lake City (UT); On-site; USD 21,000 - 22,000; Part time

Job summary

The GMET Associate position at the Natural History Museum of Utah (University of Utah) plays a key role in daily museum operations, ensuring outstanding guest service and clear communication. You will collect anonymous guest surveys to help hit team goals while learning about other philanthropy and communications activities.

Responsibilities include greeting visitors, upholding GMET policies, resolving complaints with de-escalation, and assisting with gallery cleanliness and program awareness.

Qualifications

• Equivalency statement allows substitution for directly related work experience.
• Program Assistant I requires little to no related experience.

Responsibilities

• Greeting and welcoming incoming and outgoing guests of NHMU.
• Demonstrating customer service standards to internal and external guests.
• Knowing and enforcing GMET policies and museum procedures.
• Using de-escalation strategies to resolve guest and member complaints.
• Maintaining awareness of daily museum activities and programs.
• Maintaining gallery and information desk cleanliness.
• Collecting anonymous guest surveys to meet team metrics.
• Engaging proactively with guests in galleries and public spaces.

Skills

Customer service

Communication

De-escalation

Guest engagement

Gallery knowledge

Education

Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience

Job description

Details

Open Date 10/26/2026

Requisition Number PRN17544N

Job Title Program Assistants

Working Title GMET Associate

Career Progression Track S00

Track Level S1 - Entry Level Support

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19

Full Time or Part Time? Part Time

Shift Variable

Work Schedule Summary

Your schedule will vary from week to week and may include morning, afternoon, or evening (Wednesdays only) shifts. You must have at least 20 hours per week of availability, including either Saturday, Sunday, or both

Is this a work study job? No

VP Area Academic Affairs

Department 00018 - Utah Museum of Natl Hist Oper

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $15.00 - $15.50

Close Date 11/02/2026

Job Summary

The Guest & Member Experience Team ( GMET ) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding guest service, maintaining communication and workspace management, and conveying a general knowledge of the museum’s collections, galleries, and policies. Position requires collection of anonymous guest surveys to help hit team goals and metrics. Position also includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team through participation in department led events.

Responsibilities

• Greeting and welcoming incoming and outgoing guests of NHMU

• Demonstrating customer service standards to both internal and external guess via positive professional communication

• Knowing and enforcing the policies and procedures of the GMET department and museum at large.

• Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead

• Being aware of daily activities and programs happening in the museum

• Maintaining Gallery and Info Desk cleanliness

• Collecting anonymous guest surveys to meet team and personal metrics.

• Proactively engaging with guests in the galleries and other public spaces.

• Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit.

• Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience.

• Attending monthly staff meetings and/or after-hours events This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Program Assistant,, I: Requires little to no related experience.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.
Online reports may be submitted athttps://oeo.utah.edu.

https://publicsafety.utah.edu/safetyreport/This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.