GM KYC Client Outreach

Bank of America; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a leading financial institution committed to making financial lives better. As a KYC Client Outreach Specialist, you will engage with clients to ensure compliance with KYC requirements, driving organizational success and enhancing client experiences. This role offers a unique opportunity to be at the forefront of client interactions, collaborating with various internal teams to resolve challenges and improve processes. If you thrive in a dynamic environment and are passionate about client relations, this position is perfect for you. Be part of a culture that values diversity, inclusion, and professional growth, making a significant impact in the financial sector.

Qualifications

• 5+ years experience in a client facing role within financial services.
• Knowledge of AML CDD policy and standards.
• Must demonstrate strong client focus and problem-solving skills.

Responsibilities

• Outreach to clients for KYC documentation collection.
• Ensure compliance with KYC processes and internal governance.
• Gather client feedback to improve processes.

Skills

Client Focus

Problem Solving

Interpersonal Skills

Organizational Skills

Initiative

Flexibility

Education

Bachelor's Degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

• Outreach to clients requesting and collecting KYC documentation
• Serve as the key point of contact for Clients as well as Sales, Operations, Risk and other internal functions
• Ensures ownership is clear and works across Lines of Business to close relationship coverage gaps, if any
• Drives the organization and recording of client contacts in appropriate systems of record
• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
• Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes
• Raise process issues and improvements that collectively help our clients
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
• Drives the Outreach of both periodic refreshes as well as remediation and associated programs
• Drives the Outreach of jurisdictionally or regionally stringent requirements where needed
• Ensure timely collection of client required documentation, including follow ups where needed
• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
• Ensure performance metrics are met and any exceptions are resolved within required timeframes
• Master customer due diligence (CDD) requirements and guide clients as needed to comply
• Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
• Embrace a collaborative and output oriented culture

Required Skills

• Bachelor's degree or equivalent experience
• 5+ years experience in a client facing role within the financial services or a related industry
• Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
• Must demonstrate a strong client focus
• Understands how the client book fits into the overall business growth strategy
• Can work independently with limited supervision
• Can manage and maintain key relationships with stakeholders
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling 1.877.760.2076. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Please note: Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response.