GLUAU Host

Roberts Hawaii; Kapolei, Northern (HI, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Roberts Hawaii is seeking an enthusiastic Guest Services Associate to deliver the highest quality of aloha. You will meet and greet guests as they arrive, assist with seating at show venues, and guide customers to the appropriate service desks with a focus on accuracy and speed.

Responsibilities include helping guests at the Box Office, Showroom, and Post-Show areas, coordinating with staff, and ensuring accessibility for guests with special needs.

Qualifications

• High School Diploma or equivalent.
• No prior experience or training needed but must have strong customer service attitude.
• Must be personable and have a pleasant manner.
• Read, write, and comprehend simple instructions, short correspondence and memos.
• Effectively present information in one-on-one and small group situations to customers and team members.
• Must be available to work a flexible schedule including weekends, evenings, and holidays.
• Able to follow written or verbal instructions and adapt to changing needs.
• Communicate well verbally and in writing, deliver information clearly, and maintain a professional image.

Responsibilities

• Meet and greet customers as they arrive and provide information as needed.
• Assist at Box Office, Showroom, and Post-Show areas and guide guests to seating.
• Direct customers to cashiers or ticket issuing desks and help with seating arrangements.
• Assist guests with special needs to ensure comfort and safety.
• Support other departments during closing operations and staff meetings.

Skills

Customer service

Communication

Personable

Reading & writing

Flexible schedule

Education

High School Diploma

Job description

This position is responsible for delivering the highest quality of customer service and “ALOHA” to all guest and serving staff. The incumbent must be able to assist customers attending the show upon their arrival. Duties include meeting, greeting processing and escorting customers to their seats in a timely manner.

• Essential Job Functions:

Incumbent may perform any or all of the following:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Meet and greet customers as they arrive – supplying information as needed
• Perform tasks at the following locations:
• Box Office (Pre-Show)
  • Set up stanchions
  • Direct customers to the cashier or the ticket-issuing reservations
  • Queue customers in the lobby area prior to seating times (Deluxe, Standard Seating)
  • Assist customers that need special attention (elderly, small children, wheelchairs, etc.)
• Showroom (Pre-Show)
  • Keep in radio contact with Box Office
  • Seat guests in Deluxe and/or Standard as directed
  • Assist customers with special needs to ensure comfort
• Box Office (Post-Show)
  • Take down stanchions
  • Assist other departments as needed for closing operations
  • Attends all staff meetings for operational purposes and training
• May be assigned other duties as needed by the Luau Manager on duty.
• Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc.
• High School Diploma or equivalent
• No prior experience or training neededbutmust have strong customer service attitude
• Must be personable and have a pleasant manner
• Read, write,and comprehend simple instructions, short correspondence and memos
• Effectively present information in one-on-one and small group situations to customers, clients and other Team Members with the organization
• Must be available to work a flexibleschedule includingweekends, evenings,and holidays
• Apply common sense understanding to carry out instructions in written, oral or diagram form
• Deal with problems involving several variables in standardized situations
• Work in a fast-paced environment with accuracy and efficiency
• Adapt to change, is open to new ideas, takes on new responsibilities, adjust plans to meet changing needs
• Communicate well both verbally and in writing, create accurate and punctual reports, deliver presentations, shareinformation and ideas with others, has good listening skills
• Handle customer questions and complaints, communicate with customers, handle service problems politely and efficiently, always available for customers, follow procedure to solve customer problems, understand company products and services, maintain pleasant and professional image
• Meet commitments, work independently, accept accountability, handle change, set personal standards, stay focused under pressure, meet attendance/punctuality requirements
• Promote mutual respect, keep workplace clean and safe, support safety programs
• Working Conditions/Job Environment
• Must be able to stand, walk and sit for extended periods of time.
• Job involves working:
  • under variable temperature conditions (or extreme heat or cold).
  • under variable noise levels.
  • outdoors/indoors.
• Medium work: Exerting up to 35 lbs of force occasionally and/or a negligible amount of force or constantly to lift, reach, carry, push, pull or otherwise move objects
• Must be able to adjust to the vessel’s movements
• Must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
• Required to have visual acuity to determine accuracy, neatness, thoroughness of work assigned
• Ability to receive detailed information through oral communication, and make fine discriminations in sound judgment
• Some remote work may be necessary
• Supervision

Does this position supervise other employees?

No

If no, does this position make work assignments and/or check the work of others but without the supervisory responsibilities?

No

If yes, what positions:

If yes, what are the supervisory responsibilities?

EOE/M/F/Vet/Disabilities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.