Global Workforce Optimization Analyst (Remote)

Relativity; Remote; USD 70,000 - 104,000; Full time

Job summary

A leading technology company is looking for a Workforce Management Analyst to optimize staffing and scheduling based on forecasted demands. You will provide analytical support, manage workforce tools, and collaborate across teams to achieve service level goals. The ideal candidate should have at least 3 years of experience in related roles, strong analytical capabilities, and advanced Excel skills. This position provides a salary range of $70,000 to $104,000 and offers hybrid work arrangements.

Qualifications

• 3 years of experience in Workforce Management or operations analytics.
• Strong analytical skills to interpret data and make recommendations.
• Advanced proficiency in Microsoft Excel with complex formulas.

Responsibilities

• Interpret forecasting plans for staffing requirements using WFM software.
• Build and optimize global schedules to meet forecasted volumes.
• Analyze workforce and performance reporting to support decision-making.

Skills

Business Intelligence (BI)

Data Analysis

Data Visualization

Forecasting

Salesforce (Software)

Tools

Calabrio

Microsoft Excel

Job description

A leading technology company is looking for a Workforce Management Analyst to optimize staffing and scheduling based on forecasted demands. You will provide analytical support, manage workforce tools, and collaborate across teams to achieve service level goals. The ideal candidate should have at least 3 years of experience in related roles, strong analytical capabilities, and advanced Excel skills. This position provides a salary range of $70,000 to $104,000 and offers hybrid work arrangements.