Global Workforce Optimization Analyst (Remote)

Relativity; Remote; USD 70,000 - 104,000; Full time

Job summary

A leading tech company based in Omaha seeks a Workforce Management Analyst to enhance staffing and scheduling strategies. The analyst will work closely with cross-functional teams to analyze operational data and deliver actionable insights, ensuring optimal workforce performance. Candidates should possess strong analytical skills, experience with workforce management tools like Calabrio, and the ability to communicate effectively with diverse stakeholders. The role requires alignment with U.S. dayside hours to support global operations.

Benefits

Annual performance bonus

Long-term incentives

Qualifications

• 3 years of experience in Workforce Management or operations analytics.
• Strong analytical skills to interpret data and identify trends.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Interpret forecasting plans for capacity planning requirements.
• Build and optimize global schedules for alignment with forecasted volumes.
• Analyze and deliver workforce performance reporting to support decision-making.

Skills

Forecasting

Data Analysis

Business Intelligence (BI)

CRM Administration

Data Visualization

Performance Metrics

Revenue Recognition

Tools

Microsoft Excel

Calabrio

Salesforce

Job description

A leading tech company based in Omaha seeks a Workforce Management Analyst to enhance staffing and scheduling strategies. The analyst will work closely with cross-functional teams to analyze operational data and deliver actionable insights, ensuring optimal workforce performance. Candidates should possess strong analytical skills, experience with workforce management tools like Calabrio, and the ability to communicate effectively with diverse stakeholders. The role requires alignment with U.S. dayside hours to support global operations.