Global Workforce Optimization Analyst (Remote)

Relativity; Remote; USD 70,000 - 104,000; Full time

Job summary

A leading technology company is seeking a Workforce Management Analyst to support staffing, scheduling, and capacity decisions. The role involves analyzing forecasted demand and operational insights to optimize schedules and improve workforce performance. Ideal candidates will have strong analytical and Excel skills and a minimum of three years of relevant experience. This position offers a competitive salary between $70,000 and $104,000, along with a collaborative remote/hybrid work environment.

Qualifications

• 3 years of experience in Workforce Management or operations analytics.
• Strong analytical skills to interpret and translate data.
• Advanced proficiency in Microsoft Excel for data manipulation.
• Experience with workforce management or operational systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide capacity planning and staffing requirements based on forecasts.
• Maintain and optimize global schedules to meet business priorities.
• Support workforce management systems ensuring data accuracy.
• Deliver recurring performance reporting to identify improvements.
• Conduct scenario analysis to assess staffing tradeoffs.

Skills

Analytical skills

Microsoft Excel

Communication skills

Workforce Management software

Data analysis

CRM platforms

Tools

Calabrio

Salesforce

Job description

A leading technology company is seeking a Workforce Management Analyst to support staffing, scheduling, and capacity decisions. The role involves analyzing forecasted demand and operational insights to optimize schedules and improve workforce performance. Ideal candidates will have strong analytical and Excel skills and a minimum of three years of relevant experience. This position offers a competitive salary between $70,000 and $104,000, along with a collaborative remote/hybrid work environment.