Global Workforce Optimization Analyst (Remote)

Relativity; Remote; USD 70,000 - 104,000; Full time

Job summary

A leading technology company is seeking a Workforce Management Analyst to support effective staffing, scheduling, and capacity decisions. The ideal candidate will have at least three years of experience in operations analytics and possess strong analytical skills. Responsibilities include interpreting forecasting plans, building global schedules, and analyzing workforce performance data. This role requires advanced proficiency in Excel and familiarity with CRM platforms. The expected salary range for this position is between $70,000 and $104,000.

Qualifications

• 3 years of experience in Workforce Management or operations analytics.
• Strong analytical skills with data interpretation abilities.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Interpret forecasting plans for capacity planning and staffing requirements.
• Build and optimize global schedules according to forecasted volumes.
• Analyze and deliver workforce performance reporting.

Skills

Business Intelligence (BI)

Data Analysis

Data Visualization

Forecasting

CRM Administration

Salesforce (Software)

Tools

Microsoft Excel

Calabrio

Telephony systems

Job description

A leading technology company is seeking a Workforce Management Analyst to support effective staffing, scheduling, and capacity decisions. The ideal candidate will have at least three years of experience in operations analytics and possess strong analytical skills. Responsibilities include interpreting forecasting plans, building global schedules, and analyzing workforce performance data. This role requires advanced proficiency in Excel and familiarity with CRM platforms. The expected salary range for this position is between $70,000 and $104,000.