Global Vehicle Comm Center Agt

FedEx; Indianapolis (IN); On-site; USD 26,000 - 36,000; Full time

Job summary

FedEx in Indianapolis, IN, is seeking a Dispatch Coordinator to handle routine and emergency calls from internal and external contacts and dispatch the appropriate personnel.

Responsibilities include recording calls, generating reports, scheduling mobile crews, monitoring radio and phone lines, and supporting a busy office with multiple dispatches and strong communication skills.

This role requires a high school diploma and at least two years of ramp or dispatch experience.

Qualifications

• High school diploma/GED required.
• Two (2) years related ramp or dispatch experience preferred.
• Proficient with MS Word and Excel.
• Excellent human relations and communication skills.

Responsibilities

• Records all calls and update access database.
• Runs needed reports, track call trends.
• Schedules mobile crews at efficient locations to be able to respond to calls.
• Monitors radio calls and telephones and transfer as needed.
• Perform other duties as assigned.

Skills

Ramp knowledge

PC proficiency (Word & Excel)

Excellent communication

Multitask in busy office

Education

High school diploma/GED

Job description

Handles routine and emergency calls from within and outside of FedEx, and dispatch the appropriate personnel.

Essential Functions

• Records all calls and update access database.
• Runs needed reports, track call trends.
• Schedules mobile crews at efficient locations to be able to respond to calls.
• Monitors radio calls and telephones and transfer as needed.
• Perform other duties as assigned.

Minimum Education

High school diploma/GED

Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience

Two (2) years related ramp or dispatch experience.

Knowledge, Skills and Abilities

Demonstrated knowledge of ramp locations (slides and door locations).

Proficient in use of PC (Microsoft word and excel).

Ability to work busy office situation with multiple dispatches and phone calls.

Excellent human relations and communications skills.

Job Conditions

Ability to complete appropriate training.

Ability to work multiple and varying shifts based on business needs.

Minimum Education

High school diploma/GED

Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience

Two (2) years related ramp or dispatch experience.

Knowledge, Skills and Abilities

Demonstrated knowledge of ramp locations (slides and door locations).

Proficient in use of PC (Microsoft word and excel).

Ability to work busy office situation with multiple dispatches and phone calls.

Excellent human relations and communications skills.

Job Conditions

Ability to complete appropriate training.

Ability to work multiple and varying shifts based on business needs.

Preferred Qualifications:

Pay Transparency:

Pay: (FEC_US SH24) $18.87/hr - $26.42/hr

Additional Details: The desired location for this position would be Indianapolis, IN. Employees will be required to work at the FedEx location five days a week.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)