Global Travel Customer Support Specialist

Concentrix; Rochester Hills (MI); On-site; USD 32,000 - 44,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries, handling questions via phone, email, and chat and providing accurate information on bookings, accounts, and services. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic, fast-paced environment.

This role emphasizes attention to detail, effective communication, and a commitment to

Qualifications

• Experience in customer service environments.
• Ability to handle inquiries via phone, email and chat.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Answer customer questions and resolve issues related to bookings, accounts, and services.
• Document interactions in CRM tools and ensure data quality.
• Adhere to compliance and quality standards and collaborate with team to resolve complex cases.

Skills

Customer service

Multichannel communication

CRM familiarity

Tools

CRM software

Job description

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries, handling questions via phone, email, and chat and providing accurate information on bookings, accounts, and services. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic, fast-paced environment.

This role emphasizes attention to detail, effective communication, and a commitment to