Global Technical Product Advisor - Powersports (Sea-Doo)

Bombardier Recreational Products Inc.; Sturtevant (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Global Technical Product Advisor for Powersports. In this pivotal role, you will provide exceptional technical support to dealers and customers, ensuring alignment with brand standards. Your expertise in troubleshooting and diagnostics will be crucial in enhancing service delivery and customer satisfaction. You will collaborate with various departments to streamline processes, identify product-related challenges, and drive improvements. This opportunity offers a dynamic work environment where your contributions will significantly impact the company's growth and reputation in the recreational vehicle sector.

Benefits

Annual bonus based on financial results

Generous paid time off

401k with dollar-for-dollar match

Flexible work schedule

Holiday shutdown between Christmas and New Years

Educational resources and growth opportunities

Discount on BRP products

Qualifications

• 5+ years of technical experience in Powersports or Automotive.
• Ability to interpret electrical wiring diagrams and service manuals.

Responsibilities

• Provide global product support to dealers, ensuring alignment with brand promise.
• Collaborate with departments to enhance customer satisfaction and streamline processes.

Skills

Troubleshooting and diagnostics

Electrical and mechanical theory

Communication skills

Technical support

Problem-solving

Fluency in English

Basic computer skills

Education

Technical degree or equivalent experience in Powersports

Tools

CRM/ERP systems

Google Suite

Microsoft Office

Job description

Global Technical Product Advisor, Powersports (Sea-Doo)

We are looking for a Global Product Advisor, Powersports (Sea-Doo) who will report to the Product Support Team Lead and who’ll be tasked with helping us find and provide technical service solutions for our dealers and customers supporting the Sea-Doo brand. As part of your role, you’ll be significantly contributing to the organization's growth. You’ll be at the forefront of delivering outstanding service to BRP’s customers.

YOU’LL HAVE THE OPPORTUNITY TO:

• Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
• Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
• Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
• Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
• Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
• Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
• Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:

Required:

• Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
• 5 plus years of relevant technical experience in Powersports, or Automotive.
• Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
• Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogs, engineering drawings, and bills of materials.
• Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
• Fluency in English required; proficiency in French or other languages is advantageous.
• Basic computer experience with the ability to type, email, and manage spreadsheets.
• Required to work onsite in the Sturtevant, WI office 50% of the time, or the equivalent of 5 days per 2 weeks.
• Travel required is 15%.

Preferred:

• Experience using CRM/ERP systems or similar and Google Suite or Microsoft Office.
• Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
• Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
• Skilled in connecting product knowledge with dealer support and customer satisfaction.

Additional details:

• Position requires current work authorization. Sponsorship now or in the future is not provided for this role.
• Relocation support is not provided for this position. Candidates must be willing and able to relocate at their own expense.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time off
• 401k offering with a dollar-for-dollar match

What about some feel good extra perks:

• Flexible work schedule for eligible positions
• Holiday shutdown between Christmas and New Years
• Educational resources and growth opportunities
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law.

If you have a disability and would like to request an accommodation to apply for a position, you may contact us at [e-mail].

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