Global Technical Customer Service Manager – Filament

Takko ModeMarkt GmbH; Germany (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A global textile innovation leader is seeking a Global Technical Customer Manager – Filament. This role involves providing technical support to filament customers, contributing to product innovation, and requires a graduate degree in Textile Technology with 10+ years of experience. Key benefits include flexible working and a strong focus on personal development. The ideal candidate will communicate effectively in English and German and be willing to travel up to 50%.

Benefits

Flexible working & home office opportunities

Access to online learning platform

Chance to impact a sustainable industry

Collaborative international environment

Involvement in a diverse company culture

Qualifications

• At least 10 years of experience in the textile industry.
• Extensive knowledge and experience in textile processing, especially in yarn treatments.
• Good understanding of fabric production technologies.
• Hands-on experience in knitting and weaving processes.
• Basic understanding of dyeing and finishing technologies.

Responsibilities

• Act as a key technical contact for filament customers globally.
• Provide technical support for product and application innovations.
• Create and maintain technical documentation for filament processing.
• Support Filament Sales and business development.

Skills

Customer service

Conflict management

Intercultural awareness

English communication

German communication

Education

Graduate-level degree in Textile Technology or related field

Job description

From wood to pulp to fiber – this is Lenzing. We weave innovation and respect into sustainability_. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a Carbon neutral future for you and generations to come.

Make the right choice and contribute to our GOOD FIBRATIONS!

For the area of Commercial Filament located in Lenzing, Austria, or Turkey, we invite Textile Technology experts to submit applications for the role as Global Technical Customer Manager – Filament.

Global Technical Customer Service Manager – Filament

Referenz-No.: 100003781

Unternehmensbereich

Marketing & Sales, PR & Kommunikation, Business Development

Position

Mitarbeiter

Arbeitsort

Lenzing Standorte weltweit möglich

Purpose & key responsibilities of the role

• You will act as a key technical contact for filament customers globally, providing technical support for filament customers in current and future applications.
• You will also provide technical support in product and application innovation processes, as well as quality management (QM) improvements, collaborating with technology, operations, logistics, QM, and technical customer service (TCS).
• You will execute the TCS part in claim/complaint management processes – performing, coordinating and communicating according to technical investigations.
• You will create and maintain technical documentation for filament processing, tools, and fabric samples to educate customers.
• You will carry out cooperation projects with institutes, machine or chemical producers to facilitate technical know-how generation and market growth.
• You will support Filament Sales and business development at the customer end and during exhibitions, seminars, and workshops.

Your ideal profile for this exciting role

• You hold a graduate-level degree in Textile Technology or a related field, bringing at least 10 years of experience in the textile industry.
• You have extensive knowledge and experience in textile processing, particularly in yarn treatments such as twisting, sizing, texturising, and warp-beaming.
• You have good knowledge of fabric production technologies, with hands-on experience in both knitting and weaving processes. You possess a basic understanding of dyeing and finishing technologies.
• You demonstrate excellent customer service and conflict management skills.
• You bring a high level of intercultural awareness to your work.
• You can effectively communicate in English (B2), German language skills are also highly beneficial
• You are willing to travel (up to 50%).

Our benefits

• Work-life balance with flexible working & home office opportunities, depending upon your role
• Inspiring personal development program with access to extensive online Learning platform and formal training by experts
• The chance to make an impact within a Sustainable & Innovative industry leader
• Collaborative international working environment
• Involvement with our diverse & inclusive company culture

The monthly gross salary for this position is according to collective agreement in the chemical industry based on 38 working hours/week at least EUR 4.700,- with a willingness to overpay – depending on qualifications and experience. Additionally you will also take part in the Lenzing bonus system. We offer flexible working time and remote working options.

Are you passionate and qualified to take this role?
Take the chance to contribute to the success of the Lenzing Group!
We are looking forward to your online application.
Your responsible recruiter: Alana Wilson